Residents

Support Articles for Residents using the Homebase Resident App

20 articles in this collection
Written by RaeAnn Handshy, Raul Recalde, and Erdin Schultz-Bever

¿Cómo contacto la Ayuda Técnica de Homebase?

Contacte la Ayuda Técnica de Homebase para cualquier pregunta relacionada con esta aplicación

Written by RaeAnn Handshy
Updated over a week ago

¿Cómo usar mi nueva cerradura inteligente?

Este artículo explica cómo cerrar y abrir su cerradura inteligente con su llave.

Written by RaeAnn Handshy
Updated over a week ago

¿Cómo abro la puerta de mi apartamento con la aplicación Homebase?

Este artículo explica cómo abrir su cerradura inteligente Schlage usando la aplicación Homebase.

Written by RaeAnn Handshy
Updated over a week ago

Lakeview Crossing - Spanish Resident Information

Written by RaeAnn Handshy
Updated over a week ago

ACCESS

How to Update Key Access

Learn how to update key access in the resident and manager app.

Written by Raul Recalde
Updated over a week ago

Activating Key Fob

This article explains how to activate your key fob for unit or amenity space doors.

Written by RaeAnn Handshy
Updated over a week ago

Lock Information Privacy

This article explains what information is private to residents and what information is available to property managers.

Written by RaeAnn Handshy
Updated over a week ago

How to View Lock Activity Log

This article explains how to view the activity log for your lock.

Written by RaeAnn Handshy
Updated over a week ago

How to Use My Smart Lock

This article explains how to lock and unlock your smart lock with your fob.

Written by RaeAnn Handshy
Updated over a week ago

How to Add the Lock Widget to Your Phone

Learn how to use the widget to unlock your door from your home screen

Written by Erdin Schultz-Bever
Updated over a week ago

What If I Lose My Key Fob?

This article explains what to do if you lose your key fob.

Written by RaeAnn Handshy
Updated over a week ago

Payments

Add Payment Method

This article explains how to set up your bank or credit card so you can make payments.

Written by RaeAnn Handshy
Updated over a week ago

How to Set Up Autopay

This article explains how to set-up autopay for your rent.

Written by RaeAnn Handshy
Updated over a week ago

Password

How to Reset Password

This article explains how to reset your Homebase password from within the app

Written by RaeAnn Handshy
Updated over a week ago

Contacting Support

How to Find My Community Resources

This article explains how to find your community's resources like phone number, FAQ's etc if it has been made added by property management

Written by RaeAnn Handshy
Updated over a week ago

Devices

Honeywell Smart Thermostat Schedule

This article explains how to set a schedule on your Honeywell thermostat.

Written by RaeAnn Handshy
Updated over a week ago

How to Customize Light Switch Names in the Homebase App

This article explains how to create custom names for the light switches in your apartment.

Written by RaeAnn Handshy
Updated over a week ago

WiFi

How do I manage my Homebase WiFi plan?

This article explains how to change your WiFi plan through Homebase.

Written by RaeAnn Handshy
Updated over a week ago

What Wifi Plan is Right for Me?

This article describes the WiFi speeds and capabilities.

Written by RaeAnn Handshy
Updated over a week ago

Basic Wifi Troubleshooting

This article explains what to do if your Wifi isn't working correctly.

Written by RaeAnn Handshy
Updated over a week ago