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What If I Lose My Key Fob?
What If I Lose My Key Fob?

This article explains what to do if you lose your key fob.

Phillip Wolff avatar
Written by Phillip Wolff
Updated over a week ago

Key Fob Loss

Having a key fob is a great way to quickly and securely access a building or residence, but it can be easy to misplace. If you have lost your key fob, the most important thing to do is notify your Property Manager as soon as you can.

How to Notify Your Property Manager

The notification process will depend on the property manager. Common methods of communication include an office visit, telephone call, or an email. Request a new key fob and explain the circumstances of how the old one was lost.

What Will Happen After Notifying the Property Manager

The Property Manager will utilize their security protocols to restrict access to the original fob. This ensures that no one else can use it to access the building or residence. Additionally, they will issue a new fob to you, allowing you to restore access as quickly as possible.


It’s easy to forget where you put your key fob, and it’s helpful to know the best way to respond if you happen to lose it. In these cases, notifying your Property Manager as soon as possible is key. They will revoke access and issue you a new key fob, keeping your residence secure and allowing you to conveniently regain entry.

How to Access Your Unit Lock with Homebase App

If you need to enter your apartment in the meantime you can use the Homebase App to access your unit lock. With a few quick steps, you'll have your flat protected in no time.

Unlocking Your Homebase Unit

Google Play Store (Andriod) App Store (iOS)
This article explains how to unlock a HomeBase unit in the HomeBase mobile app.

First, open your Homebase app and select the Control icon to the right of the inbox icon at the bottom of your screen. Once on the Control screen, select your unit. Your apartment's lock will be listed under My Unit.

Note: Your apartment's lock uses Bluetooth to communicate with your phone. Your phone must have Bluetooth on, and you must be within range of the lock in order to communicate with and engage your lock.

Next, while standing near your apartment door (within 25 feet) select the blue Key button to engage your lock. You will then see the message "Stay near lock..."

Finally, when you see the "Lock Engaged" message you know that your phone has communicated with your lock and it is ready for you to turn the deadbolt.

Note: Depending on the model of your lock, you will still need to physically unlock or lock the door by turning the deadbolt. Your phone does not unlock the door. It engages with the lock and allows for the door to be physically locked or unlocked.

Remember, once inside, you will need to turn the deadbolt to lock your door behind you. When you leave your apartment please remember to physically turn the deadbolt to lock the door.

If you have any questions, please do not hesitate to reach out to us.
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