Key Fob Loss
Having a key fob is a great way to quickly and securely access a building or residence, but it can be easily misplaced. If you have lost your key fob, the most important thing to do is to immediately notify your Property Manager.
If you need immediate access to your unit, please use the Homebase Resident App. We've included instructions on how to do this below.
What Will Happen After Notifying the Property Manager
The Property Manager will utilize their security protocols to restrict access to the original fob. This ensures that no one else can use it to access the building or residence. Additionally, they will likely issue a new fob to you, allowing you to restore access as quickly as possible.
How to Access Your Unit Lock with Homebase App
If you need to enter your apartment in the meantime you can use the Homebase App to access your unit lock. With a few quick steps, you'll have your flat protected in no time.
Download The App
Google Play Store (Andriod) App Store (iOS)
This article explains how to unlock a Homebase unit in the Homebase mobile app.
Unlocking Your Homebase Unit
Confirm Bluetooth is turned on on your smartphone. Stand within Bluetooth range of your lock. This is usually within 30 feet.
Opening your app, select the lock name you wish to unlock.
Tap the blue key icon associated with the lock you wish to unlock. This will begin the process of engaging the lock.
Wait a few seconds and the app will tell you when to turn the deadbolt on your lock. You will also hear a clicking and beeping sound from the lock confirming it has been engaged.
Turn the deadbolt to unlock and open your door.
Note: The lock will never lock or unlock itself. You will always need to physically turn the deadbolt. Your phone only engages with the lock and allows for the door to be physically locked or unlocked from the outside.To lock or unlock your door while inside your unit, just turn the deadbolt. You do not need your phone or key fob to lock or unlock inside your unit.
When you leave your apartment, don't forget to once again engage your lock with your phone and manually turn the deadbolt to lock your unit.