Having a key fob is a great way to quickly and securely access a building or residence, but it can be easy to misplace. If you have lost your key fob, the most important thing to do is notify your Property Manager as soon as you can.

The notification process will depend on the property manager. Common methods of communication include an office visit, telephone call, or an email. Request a new key fob and explain the circumstances of how the old one was lost.

The Property Manager will utilize their security protocols to restrict access to the original fob. This ensures that no one else can use it to access the building or residence. Additionally, they will issue a new fob to you, allowing you to restore access as quickly as possible.

It’s easy to forget where you put your key fob, and it’s helpful to know the best way to respond if you happen to lose it. In these cases, notifying your Property Manager as soon as possible is key. They will revoke access and issue you a new key fob, keeping your residence secure and allowing you to conveniently regain entry.

If you need to enter your apartment in the meantime you can use the Homebase App to access your unit lock. With a few quick steps, you'll have your flat protected in no time.

Google Play Store (Andriod) App Store (iOS)
This article explains how to unlock a HomeBase unit in the HomeBase mobile app.

Note: Your apartment's lock uses Bluetooth to communicate with your phone. Your phone must have Bluetooth on, and you must be within range of the lock in order to communicate with and engage your lock.

Note: Depending on the model of your lock, you will still need to physically unlock or lock the door by turning the deadbolt. Your phone does not unlock the door. It engages with the lock and allows for the door to be physically locked or unlocked.

Remember, once inside, you will need to turn the deadbolt to lock your door behind you. When you leave your apartment please remember to physically turn the deadbolt to lock the door.