If you are experiencing connectivity or speed issues with your Homebase Wifi service please follow these steps to troubleshoot: 

  1. Disconnect and reconnect your device. 

  2. Run a speed test using https://www.speedtest.net/

  3. Ensure your location is correctly set within the speed test site, by selecting "Change Server"

  4. Confirm your password has been entered correctly by navigating to the More tab (with the three dots) and selecting WiFi Plan. 

Here you can view your network and password information. Select Show to view the password. You can also copy the password to paste into your wifi settings.

Contact Homebase support via the Resident App if you continue to have issues for further troubleshooting and to notify us of the outage.

Did this answer your question?