If you cannot see your WiFi network, please make sure your payment method is up-to-date.

If your account balance is current, and you don't believe service disruption is related to non-payment, please reach out to Homebase support via the live chat in your app, or via email at support@homebase.ai

(Note: In some communities, it may take up to 24 hours to have WiFi service restored after making a payment)

If your WiFi issue is not related to account delinquency, please follow these steps to troubleshoot your WiFi service: 

  1. Disconnect and reconnect the device(s) experiencing issues.

  2. Please go to the website https://www.speedtest.net/

  3. Ensure your location is correctly set within the speed test site, by selecting "Change Server"

  4. Run a speed test on the site.

  5. Last step: Please confirm your password has been entered correctly by tapping the WiFi icon in your Homebase app (on the upper-righthand corner of your screen). You can view your network name and password from this screen.

Here you can view your network and password information. Select Show to view the password. You can also copy the password to paste into your WiFi settings.

Contact Homebase Support via your Homebase app or via support@homebase.ai if you continue to have issues.

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