If your community offers WiFi for residents through Homebase, you can enjoy instant access to WiFi with no contracts, equipment charges, or activation wait time.
On your move-in day, you can simply log into the Homebase App and select the WiFi plan that's best for you. Your secure, private network name and password will display in the Homebase app so you can connect instantly.
Please note: Your property owns and manages the network, including all payments, fees, and balances. Homebase simply acts as the portal, providing a connection between property managers and residents.
Remember:
Your bill will be automatically pro-rated when you change your plan.
Plan changes can take up to 24 hours to update.
To select the WiFi plan that's best for you consider two things:
How many devices will you connect to the network at one time?
What activities will the WiFi be used for?
Choose a plan between 4-100 mbps if you...
Connect 1 or 2 devices at a time like a computer and a smartphone or tablet
Check email, social media and browse the Internet
Want to stream a movie on one device at a time
Please Note: While speeds will fluctuate based on the number of connected devices and type of activity, the Basic Plan will generally provide speeds between 5 and 25 Mbps. This can be higher or lower, depending on what your property offers, as well as local network limitations. Contact your property manager to learn more.
Choose a plan between 25-75 mbps if you...
Connect 3 to 4 devices at a time like a computer, smartphone, tablet, or smart TV
Check email, social media, browse the Internet
Stream movies on two devices at a time
Please Note: While speeds will fluctuate based on the number of connected devices and type of activity, the Standard Plan will generally provide speeds between 25 and 75 Mbps. This can be higher or lower, depending on what your property offers, as well as local network limitations. Contact your property manager to learn more.
Choose a plan between 50-300 mbps if you...
Connect 5 or more devices at a time like computers, smartphones, tablets, and multiple smart TVs
Check email, social media, browse the Internet
Stream movies on multiple devices at the same time
Play multiplayer games and share files regularly
Please Note: While speeds will fluctuate based on the number of connected devices and type of activity, the Premium Plan will generally provide speeds between 50 and 300 Mbps. This can be higher or lower, depending on what your property offers, as well as local network limitations. Contact your property manager to learn more.
WiFi network speeds do not correlate to hard-line speeds; therefore, exact speeds cannot be guaranteed.
Your apartment's network is private and password protected. The login credentials are only available in your Homebase app.
If the Internet to the building is disrupted due to ISP service interruptions, Homebase will notify you with updates while we work with the ISP to restore service.
How to change your WiFi Plan
To change your WiFi plan any time, navigate to the More tab and select WiFi plan under the My stay section.
Select the blue Choose a Different Plan button to change your plan.
WiFi Billing
Prices and plans vary per property. The above plans are examples only.
WiFi payments are made through the Homebase App. To learn how to add a payment method please see our guide:
How to add a payment method
Remember:
Your bill will be automatically pro-rated when you change your plan.
Plan changes can take up to 24 hours to update.
Let us know if you have any questions. We're here and happy to help!