Please note: When taking off the back of the lock, be careful! There is a piece, if touched, will reset the lock and remove it from the Homebase platform. If the lock is reset, property management must reset the lock.
⚠️ If A Lock Appears to Already Have a Dead Battery ⚠️
If a lock is unresponsive and you are locked out, you can try jumping the batteries with a 9V battery & key fob to gain access and swap out the batteries. A key fob is required for lock jumping. Mobile access cannot be used to jump the lock.
Please see the instructions here:
With a 9V Battery, place the battery leads to the metal conductors on the front face of the lock just below the lever.
The lock will then "jump start" with this surge of power, then present a previously working fob to the lock.
The lock will beep and flash green like normal operation
Then you will be able to unlock the lock like normal
Proceed to Change batteries once inside.
🪫 If Your Batteries Are Just Low & Need to be Swapped 🪫
You will need:
One Phillips head Screwdriver
Four AA Alkaline Batteries
**Do NOT use rechargeable or Lithium batteries 🪫
Step By Step Instruction:
Begin by removing the backplate with your Screwdriver and removing the top and bottom screws. (2 in total)
Then remove the old batteries.
Replace with the new batteries.
Allow the lock to power on. Do not touch the lock during this step.
Reattach the backplate to the lock and put both screws back in place.
Perform an Update Key Access on this lock See Video Below.
YOU DID IT! 🔥 Great work!