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Securing Your Homebase Account: Managing Devices and Passwords for Residents
Securing Your Homebase Account: Managing Devices and Passwords for Residents

This video is for residents who want to learn more about account sharing and account safety.

Phillip Wolff avatar
Written by Phillip Wolff
Updated over a week ago

Keep Your Community and Home Secure

Checking which devices are logged into your Homebase account is crucial in ensuring the security of your account and your home.

It's essential if you have recently lost a device, shared your password, or noticed suspicious activity on your account.

By verifying the devices that have access to your account (and your community), you can identify any unauthorized access and take the necessary steps to secure your account.

Identify Devices Signed into Your Homebase Account

To check which devices are signed into your Homebase account, follow these steps:

  1. Open the Homebase Resident App and click on the "More" tab on the bottom right of the screen (the circle with three dots).

  2. Click on "Where I'm Signed In."

  3. From this screen, you can select and sign out of individual devices OR you can tap sign out of all devices to do just that.

Now Change Your Password

To update your password on Homebase, follow these steps:

  1. Open the Homebase Resident App and click on the "More" tab on the bottom right of the screen (the circle with three dots).

  2. Click on "Account."

  3. Lastly, click on "Password" to take you to a screen where you can update your password.

Homebase always recommends updating your password if you have any doubts about your account security. When creating or updating your password, make sure to choose a strong and unique password that is difficult to guess.

In Summary

Managing the devices and passwords on your Homebase account is a simple and effective way to keep your account, your home, and your community secure while enjoying the benefits of Homebase.

Questions? Please reach out to support@homebase.ai or use the live chat feature to connect with us. We're here and happy to help!

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