App Support

Contacte la Ayuda Técnica de Homebase para cualquier pregunta relacionada con esta aplicación

¿Cómo contacto la Ayuda Técnica de Homebase?

Este artículo explica cómo cerrar y abrir su cerradura inteligente con su llave.

¿Cómo usar mi nueva cerradura inteligente?

Este artículo explica cómo abrir su cerradura inteligente Schlage usando la aplicación Homebase.

¿Cómo abro la puerta de mi apartamento con la aplicación Homebase?

In this article, we'll discuss how to quickly delete your resident account.

Deleting Your Resident Account

Let’s check out some of the features of your Homebase Resident app!

Homebase Resident App Features

Residents can set up payment methods directly through the Homebase Resident app!

Resident - Payment Setup

This new feature allows residents to create guest keys for their visitors!

Resident - Homebase Resident Guest Access

This article is for residents needing assistance when they are locked out of their unit.

Homebase Resident - Lockout Troubleshooting

Raul Recalde

Tessa Peshke

Jared Krause

Support Articles for Residents using the Homebase Resident App

Resident

This article explains how to activate your key fob for unit or amenity space doors.

How Staff Can Activate a Key Fob

Learn how to update key access in the resident and manager app.

How to Update Locks (Update Key Access) for Residents

Learn about Walmart+ InHome services and how to sign up through Homebase.

How to get started with Walmart+ InHome

Get the most out of Homebase by understanding your lock.

1.0 lock features

2.0 lock features

This article explains what information is private to residents and what information is available to property managers.

Lock Information Privacy

Learn how to use the widget to unlock your door from your home screen

How to Add the Lock Widget to Your Phone

This article explains what to do if you lose your key fob.

What If I Lose My Key Fob?

Learn how to use your Shared Key to access a community.

How to Use a Visitor Access Key

Learn how to use your lock with the Homebase App and/or a key fob

How to Lock & Unlock Your Door with Homebase

Lock Features

ACCESS

Using your smart watch is the quickest way to navigate your community's digital access.

How to unlock doors with your smart watch

Learn more about what you can do in the resident app

Homebase Resident app overview

To use the Homebase app, you need first to enable Bluetooth on your device.

Enabling Bluetooth for the Homebase app

Homebase Resident App

This article explains how to set up your bank or credit card so you can make payments.

How to Add a Payment Method in the Homebase Resident App

This article explains how to set-up autopay for WiFi or other charges in your community

How to Set up Monthly Autopay for Residents

How to download your individual WiFi bill

Payments

This article explains how to reset your Homebase password from within the app for both residents and staff

How to Reset Your Password in Homebase

This video is for residents who want to learn more about account sharing and account safety.

Securing Your Homebase Account: Managing Devices and Passwords for Residents

Password

This article will instruct maintenance, property staff, and residents on how to quickly swap batteries in your Schlage smart locks

How to Change Batteries in Your Smart Lock

An overview of important information for maintenance staff of communities with Homebase

Maintenance staff training guide

Maintenance mobile apps

Updating firmware for Schlage Smart Locks at your property

How to Update Firmware for Schlage Smart Locks

This article explains how to perform lock maintenance

How to Perform Lock Maintenance

This is an overview of onboarding new smart lights currently supported by Homebase

Onboarding Smart Lights

Maintenance

This article explains how to change your Resident WiFi plan through Homebase.

How residents can manage WiFi in the Homebase app

This article describes the WiFi speeds and capabilities.

Which WiFi Plan is Right for Me?

This article explains what to do if your WiFi isn't working correctly.

Basic Wifi Troubleshooting

WiFi

Find answers and get help from Intercom Support and Community Experts

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