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Support Articles for Residents using the Homebase Resident App
35 articles in this collection
Written by
Blake Miller
and
RaeAnn Handshy
How to activate your key fob.
This article explains how to activate your key fob for unit or amenity space doors.
Written by
RaeAnn Handshy
Updated over a week ago
How can I troubleshoot my Homebase Resident App Access?
This article outlines the troubleshooting steps to take if your app and lock are not communicating.
Written by
RaeAnn Handshy
Updated over a week ago
How do I find information about my apartment community?
This article explains how to find contact information for your property.
Written by
RaeAnn Handshy
Updated over a week ago
How do I clear the cache for the Android App?
Written by
RaeAnn Handshy
Updated over a week ago
How do I know my lock information is private?
This article explains what information is private to residents and what information is available to property managers.
Written by
RaeAnn Handshy
Updated over a week ago
How do I view my lock activity log?
This article explains how to view the activity log for your lock.
Written by
RaeAnn Handshy
Updated over a week ago
¿Cómo contacto la Ayuda Técnica de Homebase?
Contacte la Ayuda Técnica de Homebase para cualquier pregunta relacionada con esta aplicación
Written by
RaeAnn Handshy
Updated over a week ago
¿Cómo usar mi nueva cerradura inteligente?
Este artículo explica cómo cerrar y abrir su cerradura inteligente con su llave.
Written by
RaeAnn Handshy
Updated over a week ago
¿Cómo abro la puerta de mi apartamento con la aplicación Homebase?
Este artículo explica cómo abrir su cerradura inteligente Schlage usando la aplicación Homebase.
Written by
RaeAnn Handshy
Updated over a week ago
Lakeview Crossing - Spanish Resident Information
Written by
RaeAnn Handshy
Updated over a week ago
How do I activate my fobs?
This article explains how to activate your fobs with your lock.
Written by
RaeAnn Handshy
Updated over a week ago
How do I use my new smart lock?
This article explains how to lock and unlock your smart lock with your fob.
Written by
RaeAnn Handshy
Updated over a week ago
How do I set up a schedule on my Honeywell Smart Thermostat?
This article explains how to set a schedule on your Honeywell thermostat.
Written by
RaeAnn Handshy
Updated over a week ago
How do I customize light switch names in the Homebase App?
This article explains how to create custom names for the light switches in your apartment.
Written by
RaeAnn Handshy
Updated over a week ago
How do I log onto the Homebase App for the first time?
This article explains how to log onto the Homebase App for the first time.
Written by
RaeAnn Handshy
Updated over a week ago
How do I unlock building access doors?
This article explains how to unlock the main building access doors using your Homebase app.
Written by
RaeAnn Handshy
Updated over a week ago
How do I unlock my apartment door with the Homebase App?
This article explains how to unlock your Schlage Smart Lock using the Homebase app.
Written by
RaeAnn Handshy
Updated over a week ago
What do I do if I lose my key fob?
This article explains what to do if you lose your key fob.
Written by
RaeAnn Handshy
Updated over a week ago
How do I set up autopay?
This article explains how to set-up autopay for your rent.
Written by
RaeAnn Handshy
Updated over a week ago
Homebase Resident App
How do I see who has locked or unlocked my door?
Written by
Blake Miller
Updated over a week ago
How do I log out of the Homebase Resident App?
This article explains how to log out of the Resident App.
Written by
RaeAnn Handshy
Updated over a week ago
Payments
How do I setup a payment method?
This article explains how to set up your bank or credit card so you can make payments.
Written by
RaeAnn Handshy
Updated over a week ago
How do I make a payment?
This article explains how to make a Wifi or Rent payment in the Homebase App.
Written by
RaeAnn Handshy
Updated over a week ago
How do I enter the microdeposits to verify my bank account?
This article explains the process for entering microdeposits to verify you bank account.
Written by
RaeAnn Handshy
Updated over a week ago
Why did my bank transaction fail?
Written by
RaeAnn Handshy
Updated over a week ago
Settings
How do I view the details of my lease?
Written by
RaeAnn Handshy
Updated over a week ago
How do I update my user information?
This article describes how to update your information in the Homebase App.
Written by
RaeAnn Handshy
Updated over a week ago
Contacting Support
How do I contact Homebase support?
Contact Homebase Support for questions related to the Homebase App
Written by
RaeAnn Handshy
Updated over a week ago
How do I contact support for my apartment building?
Written by
RaeAnn Handshy
Updated over a week ago
Devices
How do I change the name of my smart home devices?
Written by
Blake Miller
Updated over a week ago
How do I control my smart home devices?
This article explains how to use the Resident App to control the smart home devices installed in your apartment.
Written by
RaeAnn Handshy
Updated over a week ago
WiFi
909 Walnut Wifi
Everything you need to know about Wifi at 909 Walnut
Written by
RaeAnn Handshy
Updated over a week ago
How do I manage my Homebase WiFi plan?
This article explains how to change your WiFi plan through Homebase.
Written by
RaeAnn Handshy
Updated over a week ago
How do I decide which Wifi Plan is right for me?
This article describes the WiFi speeds and capabilities.
Written by
RaeAnn Handshy
Updated over a week ago
How do I get support for my Wifi?
This article explains what to do if your Wifi isn't working correctly.
Written by
RaeAnn Handshy
Updated over a week ago