Residents

How can I troubleshoot my Homebase Resident App Access?

This article outlines the troubleshooting steps to take if your app and lock are not communicating.

Written by RaeAnn Handshy
Updated over a week ago

How do I find information about my apartment community?

This article explains how to find contact information for your property.

Written by RaeAnn Handshy
Updated over a week ago

How do I clear the cache for the Android App?

Written by RaeAnn Handshy
Updated over a week ago

How do I know my lock information is private?

This article explains what information is private to residents and what information is available to property managers.

Written by RaeAnn Handshy
Updated over a week ago

How do I view my lock activity log?

This article explains how to view the activity log for your lock.

Written by RaeAnn Handshy
Updated over a week ago

¿Cómo contacto la Ayuda Técnica de Homebase?

Contacte la Ayuda Técnica de Homebase para cualquier pregunta relacionada con esta aplicación

Written by RaeAnn Handshy
Updated over a week ago

¿Cómo usar mi nueva cerradura inteligente?

Este artículo explica cómo cerrar y abrir su cerradura inteligente con su llave.

Written by RaeAnn Handshy
Updated over a week ago

¿Cómo abro la puerta de mi apartamento con la aplicación Homebase?

Este artículo explica cómo abrir su cerradura inteligente Schlage usando la aplicación Homebase.

Written by RaeAnn Handshy
Updated over a week ago

Lakeview Crossing - Spanish Resident Information

Written by RaeAnn Handshy
Updated over a week ago

How do I activate my fobs?

This article explains how to activate your fobs with your lock.

Written by RaeAnn Handshy
Updated over a week ago

How do I use my new smart lock?

This article explains how to lock and unlock your smart lock with your fob.

Written by RaeAnn Handshy
Updated over a week ago

How do I set up a schedule on my Honeywell Smart Thermostat?

This article explains how to set a schedule on your Honeywell thermostat.

Written by RaeAnn Handshy
Updated over a week ago

How do I customize light switch names in the Homebase App?

This article explains how to create custom names for the light switches in your apartment.

Written by RaeAnn Handshy
Updated over a week ago

How do I log onto the Homebase App for the first time?

This article explains how to log onto the Homebase App for the first time.

Written by RaeAnn Handshy
Updated over a week ago

How do I unlock building access doors?

This article explains how to unlock the main building access doors using your Homebase app.

Written by RaeAnn Handshy
Updated over a week ago

How do I unlock my apartment door with the Homebase App?

This article explains how to unlock your Schlage Smart Lock using the Homebase app.

Written by RaeAnn Handshy
Updated over a week ago

What do I do if I lose my key fob?

This article explains what to do if you lose your key fob.

Written by RaeAnn Handshy
Updated over a week ago

How do I set up autopay?

This article explains how to set-up autopay for your rent.

Written by RaeAnn Handshy
Updated over a week ago

How do I see who has locked or unlocked my door?

Written by Blake Miller
Updated over a week ago

How do I log out of the Homebase Resident App?

This article explains how to log out of the Resident App.

Written by RaeAnn Handshy
Updated over a week ago

How do I setup a payment method?

This article explains how to set up your bank or credit card so you can make payments.

Written by RaeAnn Handshy
Updated over a week ago

How do I make a rent payment?

This article explains how to pay your rent after you've set up your default payment method.

Written by RaeAnn Handshy
Updated over a week ago

How do I enter the microdeposits to verify my bank account?

This article explains the process for entering microdeposits to verify you bank account.

Written by RaeAnn Handshy
Updated over a week ago

Why did my bank transaction fail?

Written by Bob Specht
Updated over a week ago

How do I view the details of my lease?

Written by Bob Specht
Updated over a week ago

How do I update my user information?

This article describes how to update your information in the Homebase App.

Written by RaeAnn Handshy
Updated over a week ago

How do I contact Homebase support?

Contact Homebase Support for questions related to the Homebase App

Written by RaeAnn Handshy
Updated over a week ago

How do I contact support for my apartment building?

Written by Bob Specht
Updated over a week ago

How do I change the name of my smart home devices?

Written by Blake Miller
Updated over a week ago

How do I control my smart home devices?

This article explains how to use the Resident App to control the smart home devices installed in your apartment.

Written by RaeAnn Handshy
Updated over a week ago

How do I change my Homebase WiFi plan?

This article explains how to change your WiFi plan through Homebase.

Written by RaeAnn Handshy
Updated over a week ago

How do I decide which Wifi Plan is right for me?

This article describes the WiFi speeds and capabilities.

Written by RaeAnn Handshy
Updated over a week ago

How do I get support for my Wifi?

This article explains what to do if your Wifi isn't working correctly.

Written by RaeAnn Handshy
Updated over a week ago