Residents | Homebase Help

Residents

Support Articles for Residents using the Homebase Resident App

28 articles in this collection
Written by Blake Miller, Bob Specht, and RaeAnn Handshy

How do I use my new smart lock?

This article explains how to lock and unlock your smart lock with your fob.

Written by RaeAnn Handshy
Updated over a week ago

How do I set up a schedule on my Honeywell Smart Thermostat?

This article explains how to set a schedule on your Honeywell thermostat.

Written by RaeAnn Handshy
Updated over a week ago

How do I customize light switch names in the Homebase App?

This article explains how to create custom names for the light switches in your apartment.

Written by RaeAnn Handshy
Updated over a week ago

How do I log onto the Homebase App for the first time?

This article explains how to log onto the Homebase App for the first time.

Written by RaeAnn Handshy
Updated over a week ago

How do I unlock building access doors?

This article explains how to unlock the main building access doors using your Homebase app.

Written by RaeAnn Handshy
Updated over a week ago

How do I unlock my apartment door with the Homebase App?

This article explains how to unlock your Schlage Smart Lock using the Homebase app.

Written by RaeAnn Handshy
Updated this week

How do I set up autopay?

This article explains how to set-up autopay for your rent.

Written by RaeAnn Handshy
Updated over a week ago

Homebase Resident App

How do I get the Homebase Resident App?

This article outlines what to expect the first time you sign into Homebase.

Written by RaeAnn Handshy
Updated over a week ago

How do I chat with my Property Manager?

This article explains how to use the Homebase app to chat with your Property Management staff.

Written by RaeAnn Handshy
Updated over a week ago

How do I see who has locked or unlocked my door?

Written by Blake Miller
Updated over a week ago

How do I sign out of the Homebase Resident App?

Written by Bob Specht
Updated over a week ago

Payments

How do I setup a payment method?

This article explains how to set up your bank or credit card so you can make payments.

Written by RaeAnn Handshy
Updated over a week ago

How do I make a rent payment?

This article explains how to pay your rent after you've set up your default payment method.

Written by RaeAnn Handshy
Updated over a week ago

How do I enter the microdeposits to verify my bank account?

This article explains the process for entering microdeposits to verify you bank account.

Written by RaeAnn Handshy
Updated over a week ago

Why did my bank transaction fail?

Written by Bob Specht
Updated over a week ago

Password

How do I reset my Homebase password?

This article explains how to reset your Homebase password from within the app. If you forgot your password, contact your Property Manager.

Written by RaeAnn Handshy
Updated over a week ago

What if I completely forgot my Homebase password?

This article explains what to do if you forgot your Homebase password.

Written by RaeAnn Handshy
Updated over a week ago

Settings

How do I view the details of my lease?

Written by Bob Specht
Updated over a week ago

How do I update my user information?

This article describes how to update your information in the Homebase App.

Written by RaeAnn Handshy
Updated over a week ago

Maintenance

How do I submit a maintenance request?

This article explains how to submit a maintenance request to your Property Manager.

Written by RaeAnn Handshy
Updated over a week ago

How do I view my maintenance request history?

Written by Bob Specht
Updated over a week ago

Contacting Support

How do I contact Homebase support?

Contact Homebase Support for questions related to the Homebase App

Written by RaeAnn Handshy
Updated over a week ago

How do I contact support for my apartment building?

Written by Bob Specht
Updated over a week ago

Devices

How do I change the name of my smart home devices?

Written by Blake Miller
Updated over a week ago

How do I control my smart home devices?

This article explains how to use the Resident App to control the smart home devices installed in your apartment.

Written by RaeAnn Handshy
Updated over a week ago

WiFi

How do I change my Homebase WiFi plan?

This article explains how to change your WiFi plan through Homebase.

Written by RaeAnn Handshy
Updated over a week ago

How do I decide which Wifi Plan is right for me?

This article describes the WiFi speeds and capabilities.

Written by RaeAnn Handshy
Updated over a week ago

How do I get support for my Wifi?

This article explains what to do if your Wifi isn't working correctly.

Written by RaeAnn Handshy
Updated over a week ago