Property Managers

How to Replace a Faulty Lock

This article outlines the process to replace a faulty lock.

Written by RaeAnn Handshy
Updated over a week ago

How to Update Firmware for Schlage Smart Locks.

This article outlines the steps to update firmware for the Schlage Smart Locks at your property.

Written by RaeAnn Handshy
Updated over a week ago

How to Move a Lock from Engage to Homebase.

This article explains how to move a lock that's already installed on an Engage site to Homebase Access.

Written by RaeAnn Handshy
Updated over a week ago

What to do If My Community Does Not Use Brivo

This article explains how to manage one-fob access if your community does not use Brivo for exterior and community doors.

Written by RaeAnn Handshy
Updated over a week ago

Activating Fobs - 2 methods

This article explains how to activate fobs on locks you've moved to Homebase using the Homebase app or using the key fob scanner

Written by RaeAnn Handshy
Updated over a week ago

Smart Thermostat Basics

This article explains how to manage thermostats on your property.

Written by RaeAnn Handshy
Updated over a week ago

Homebase Lock Out Policy

This article explains how Homebase Support handles resident lock-outs.

Written by RaeAnn Handshy
Updated over a week ago

How to Use Key Fob Scanner

This article describes how to set up and use the fob scanner to activate fobs after a stay goes live.

Written by RaeAnn Handshy
Updated over a week ago

How to Create a New Resident Stay

Learn how to create a stay and add a resident.

Written by RaeAnn Handshy
Updated over a week ago

Resident WiFi Basics

This article explains resident Wifi.

Written by RaeAnn Handshy
Updated over a week ago

What if a resident removes a device from the network?

This article explains smart device connection requirements.

Written by RaeAnn Handshy
Updated over a week ago

Warranty Information

See links for complete device warranty information.

Written by RaeAnn Handshy
Updated over a week ago

How to Receive Rent Payments Through Homebase

This article explains how you will receive resident rent payments through Homebase.

Written by RaeAnn Handshy
Updated over a week ago

Leviton Light Switches & Dimmers Overview

Everything you need to know about Homebase Smart Lighting Solutions.

Written by RaeAnn Handshy
Updated over a week ago

Homebase Access Videos

This article provides links to Homebase videos which explain how Homebase Access works.

Written by RaeAnn Handshy
Updated over a week ago

How to Perform Lock Maintenance

This article explains how to perform lock maintenance

Written by RaeAnn Handshy
Updated over a week ago

Schlage Smart Lock Data Sheets & Resources

Resources for Lock Maintenance and Troubleshooting

Written by RaeAnn Handshy
Updated over a week ago

How to Update Key Access

Learn how to update key access in the resident and manager app.

Written by Phillip Wolff
Updated over a week ago

How to Use Multi Sync to Save Time

Update Key Access for multiple doors at once.

Written by Erdin Schultz-Bever
Updated over a week ago

How to Troubleshoot Schlage Smart Locks.

This article outlines the troubleshooting steps for Schlage Smart Locks and Homebase Access.

Written by RaeAnn Handshy
Updated over a week ago

Access management

This article is an overview of Homebase access management integrations.

Written by RaeAnn Handshy
Updated over a week ago

Resident Access Experience Overview

This article overviews the resident experience with Homebase Access.

Written by RaeAnn Handshy
Updated over a week ago

How Your Property Can Provide One Fob, One App Access

This article explains how to achieve one fob, one app access at your property using Homebase.

Written by RaeAnn Handshy
Updated over a week ago

Access Security Features

This article overviews the security features of our integration partner hardware and Homebase software.

Written by RaeAnn Handshy
Updated over a week ago

How to Manage Lock Batteries

This article explains when and how to change lock batteries in the Schlage Smart Locks.

Written by RaeAnn Handshy
Updated over a week ago

What is a Brivo OnAir Pass?

This article explains what a Brivo OnAir Pass is and why you need it.

Written by RaeAnn Handshy
Updated over a week ago

How to Assign a Key Fob + Key Fob Overview

This article explains how to assign a key fob or card to a staff member.

Written by Phillip Wolff
Updated over a week ago

Understanding Battery Statuses

This guide explains the lock statuses for the Schlage Smart Lock.

Written by RaeAnn Handshy
Updated over a week ago

Mobile Manager Digital Key Access

This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.

Written by RaeAnn Handshy
Updated over a week ago

How to Update a Unit Lock Using Mobile Manager

This article explains how to update fob access for a unit lock and see battery status.

Written by RaeAnn Handshy
Updated over a week ago

How to Remove a Roommate

Written by Phillip Wolff
Updated over a week ago

How to End a Stay

Written by Phillip Wolff
Updated over a week ago

How to Update Community Resources for Residents

This article explains how to add links to the Community Info screen for residents to access in the Resident App.

Written by RaeAnn Handshy
Updated over a week ago

What is Dwolla?

Written by Blake Miller
Updated over a week ago

Dwolla Customer Data Protection

Written by Blake Miller
Updated over a week ago

How to Factory Reset a Lock

This article explains how to factory reset a lock.

Written by RaeAnn Handshy
Updated over a week ago

Assigning a Key Fob to a Resident in a Stay

Written by Phillip Wolff
Updated over a week ago

How to Change Access

This article will describe how to remove, add, or adjust access for different people.

Written by Phillip Wolff
Updated over a week ago

How to Add a Staff Member

Written by Phillip Wolff
Updated over a week ago

How to Mark a Key Fob Lost

Written by Phillip Wolff
Updated over a week ago

How to Unassign a Key Fob

Written by Phillip Wolff
Updated over a week ago

How To Add Different Bank Account to Dwolla?

This article explains how to add a different business, bank account to receive payments from residents.

Written by RaeAnn Handshy
Updated over a week ago

Adding Additional Admin to Stripe Account

This will help you add other admins to your Stripe account to help manage funds.

Written by Blake Miller
Updated over a week ago

How to Use Mobile Manager

This article explains how to manage Homebase on your mobile device.

Written by RaeAnn Handshy
Updated over a week ago