Property Managers

Resident WiFi Basics

This article explains resident Wifi.

Written by RaeAnn Handshy
Updated this week

What if a resident removes a device from the network?

This article explains smart device connection requirements.

Written by RaeAnn Handshy
Updated over a week ago

Warranty Information

See links for complete device warranty information.

Written by RaeAnn Handshy
Updated this week

Homebase Service Agreement

Written by RaeAnn Handshy
Updated over a week ago

How to Receive Rent Payments Through Homebase

This article explains how you will receive resident rent payments through Homebase.

Written by RaeAnn Handshy
Updated this week

Homebase Access Videos

This article provides links to Homebase videos which explain how Homebase Access works.

Written by RaeAnn Handshy
Updated this week

How to Perform Lock Maintenance

This article explains how to perform lock maintenance

Written by RaeAnn Handshy
Updated this week

Schlage Smart Lock Data Sheets & Resources

Resources for Lock Maintenance and Troubleshooting

Written by RaeAnn Handshy
Updated over a week ago

How to Troubleshoot Schlage Smart Locks.

This article outlines the troubleshooting steps for Schlage Smart Locks and Homebase Access.

Written by RaeAnn Handshy
Updated this week

How to View Access Permissions for a Lock

This article explains how to view the users that have permission to a lock.

Written by RaeAnn Handshy
Updated this week

Homebase Lock Installation - What to Expect

An overview of what to expect from a Homebase install.

Written by RaeAnn Handshy
Updated this week

Access management

This article is an overview of Homebase access management integrations.

Written by RaeAnn Handshy
Updated over a week ago

Staff Access and Management

This article explains how to manage digital and fob staff access to community and unit doors.

Written by RaeAnn Handshy
Updated this week

No Tour and Lock Syncing

This article explains how to physically update locks with the most current fob permissions.

Written by RaeAnn Handshy
Updated this week

Automated Move-ins

This article explains how to assign access to new residents.

Written by RaeAnn Handshy
Updated this week

Unit turns

This article explains how unit turns are handled with Homebase Access.

Written by RaeAnn Handshy
Updated over a week ago

Lost Fobs - How to Mark as Lost and Assign New Fob

This article explains how to replace a missing fob.

Written by RaeAnn Handshy
Updated this week

Resident Access Experience Overview

This article overviews the resident experience with Homebase Access.

Written by RaeAnn Handshy
Updated this week

Access Security Features

This article overviews the security features of our integration partner hardware and Homebase software.

Written by RaeAnn Handshy
Updated this week

How Your Property Can Provide One Fob, One App Access

This article explains how to achieve one fob, one app access at your property using Homebase.

Written by RaeAnn Handshy
Updated this week

How to Manage Lock Batteries

This article explains when and how to change lock batteries in the Schlage Smart Locks.

Written by RaeAnn Handshy
Updated this week

What is a Brivo OnAir Pass?

This article explains what a Brivo OnAir Pass is and why you need it.

Written by RaeAnn Handshy
Updated over a week ago

How to Assign Key Fob to Staff Members

This article explains how to assign a key fob or card to a staff member.

Written by RaeAnn Handshy
Updated this week

How to Sync Unit Lock Using Mobile Manager

This article explains how to sync a unit lock to update fob access and see battery status.

Written by RaeAnn Handshy
Updated this week

Understanding Battery Statuses

This guide explains the lock statuses for the Schlage Smart Lock.

Written by RaeAnn Handshy
Updated this week

Mobile Manager Digital Key Access

This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.

Written by RaeAnn Handshy
Updated this week

How to Delete a Resident Stay

This article explains how to delete an existing stay.

Written by RaeAnn Handshy
Updated this week

Sample Communication for Residents regarding Homebase Access

This article provides sample communication for property managers to use when introducing Homebase Access to their residents.

Written by RaeAnn Handshy
Updated this week

Contactless Move-in Resources for Property Staff.

Sample messaging for contactless move-ins.

Written by RaeAnn Handshy
Updated this week

How to Update Community Resources for Residents

This article explains how to add links to the Community Info screen for residents to access in the Resident App.

Written by RaeAnn Handshy
Updated this week

Details Required for Homebase Set Up

Required information to setup your building in Homebase

Written by RaeAnn Handshy
Updated over a week ago

Homebase Training Guides

This article compiles all the guides you need to get started with Homebase.

Written by RaeAnn Handshy
Updated this week

What is Dwolla?

Written by Blake Miller
Updated this week

How to Collect Payments from Residents

This article explains how to set up your payment accounts in order to receive resident Wifi and/or rent payments.

Written by RaeAnn Handshy
Updated this week

How to Contact Homebase Sup-port

This article explains how to contact Homebase for support with any Homebase product or service for property managers

Written by RaeAnn Handshy
Updated this week

Where to Access Homebase Account Information

This article introduces Homebase software tools.

Written by RaeAnn Handshy
Updated this week

Homebase Community Manager Basics

This article gives an overview of the Homebase Manager.

Written by RaeAnn Handshy
Updated this week

How to Add New Staff Member

This article explains how to add staff members as administrators in Homebase.

Written by RaeAnn Handshy
Updated this week

Dwolla Customer Data Protection

Written by Blake Miller
Updated this week

How to Create Building-wide Monthly Charges and Credits

This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.

Written by RaeAnn Handshy
Updated this week

How to Export a Payment Report (rent roll) for My Building

This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll and/or Wifi Payments.

Written by RaeAnn Handshy
Updated this week

How to Override Late Fees

This article will show you how to override a late fee that is automatically applied to a residents invoice.

Written by Blake Miller
Updated this week

How to Factory Reset a Lock

This article explains how to factory reset a lock.

Written by RaeAnn Handshy
Updated this week

How To Add Different Bank Account to Dwolla?

This article explains how to add a different business, bank account to receive payments from residents.

Written by RaeAnn Handshy
Updated this week

Adding Additional Admin to Stripe Account

This will help you add other admins to your Stripe account to help manage funds.

Written by Blake Miller
Updated this week

How to Use Mobile Manager

This article explains how to manage Homebase on your mobile device.

Written by RaeAnn Handshy
Updated this week