Property Managers

Support Articles for Property Managers

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24 articles in this collection
Written by RaeAnn Handshy, Lindsey Riley, and Phillip Wolff

How to Replace a Faulty Lock

This article outlines the process to replace a faulty lock.

Written by RaeAnn Handshy
Updated over a week ago

How to Update Firmware for Schlage Smart Locks.

This article outlines the steps to update firmware for the Schlage Smart Locks at your property.

Written by RaeAnn Handshy
Updated over a week ago

Smart Thermostat Basics

This article explains how to manage thermostats on your property.

Written by RaeAnn Handshy
Updated over a week ago

FAQ for Property Managers: How Homebase Handles Resident Lockouts

This article explains how Homebase Support handles resident lockouts.

Written by Phillip Wolff
Updated over a week ago

How to Use Key Fob Scanner

This article describes how to set up and use the fob scanner to activate fobs after a stay goes live.

Written by RaeAnn Handshy
Updated over a week ago

How to Create a New Resident Stay

Learn how to create a stay and add a resident.

Written by Phillip Wolff
Updated over a week ago

Leviton Light Switches & Dimmers Overview

Everything you need to know about Homebase Smart Lighting Solutions.

Written by RaeAnn Handshy
Updated over a week ago

Access Control

How to Perform Lock Maintenance

This article explains how to perform lock maintenance

Written by Phillip Wolff
Updated over a week ago

How to Update Key Access

Learn how to update key access in the resident and manager app.

Written by Phillip Wolff
Updated over a week ago

How to Manage Lock Batteries with Homebase

This article explains when and how to change lock batteries in the Schlage Smart Locks.

Written by Phillip Wolff
Updated over a week ago

How to Assign a Key Fob + Key Fob Overview

This article explains how to assign a key fob or card to a staff member.

Written by Phillip Wolff
Updated over a week ago

Resident Management

Connecting your property management software

Integrate ButterflyMX, Yardi, or AppFolio software in to Homebase

Written by Lindsey Riley
Updated over a week ago

How to Remove a Roommate

Written by Phillip Wolff
Updated over a week ago

How to End a Stay

Written by Phillip Wolff
Updated over a week ago

Homebase 101

Frequently asked questions for staff

Homebase service basics

Written by Lindsey Riley
Updated over a week ago

Smart tech guide for leasing agents

Explain “smart tech” like a pro

Written by Lindsey Riley
Updated over a week ago

Maintenance

How to Factory Reset a Lock (FDR)

This article explains how to factory reset a lock.

Written by Phillip Wolff
Updated this week

Building Management

Assigning a Key Fob to a Resident in a Stay

Written by Phillip Wolff
Updated over a week ago

How to Change Access

This article will describe how to remove, add, or adjust access for different people.

Written by Phillip Wolff
Updated over a week ago

How to Add a Staff Member

Written by Phillip Wolff
Updated over a week ago

How to Mark a Key Fob Lost

Written by Phillip Wolff
Updated over a week ago

How to Unassign a Key Fob

Written by Phillip Wolff
Updated over a week ago

Account Settings

Adding Additional Admin to Stripe Account

This will help you add other admins to your Stripe account to help manage funds.

Written by Phillip Wolff
Updated over a week ago

Device Management

Door sensors

Monitoring door sensors in Homebase Manager

Written by Lindsey Riley
Updated this week