Homebase Help
Go to Homebase
All Collections
Property Managers
Property Managers
Support Articles for Property Managers
43 articles in this collection
Written by
Blake Miller,
RaeAnn Handshy,
and
Phillip Wolff
How to Replace a Faulty Lock
This article outlines the process to replace a faulty lock.
Written by
RaeAnn Handshy
Updated over a week ago
Walmart InHome Media Kit
Written by
Phillip Wolff
Updated over a week ago
How to Update Firmware for Schlage Smart Locks.
This article outlines the steps to update firmware for the Schlage Smart Locks at your property.
Written by
RaeAnn Handshy
Updated over a week ago
How to Move a Lock from Engage to Homebase.
This article explains how to move a lock that's already installed on an Engage site to Homebase Access.
Written by
RaeAnn Handshy
Updated over a week ago
What to do If My Community Does Not Use Brivo
This article explains how to manage one-fob access if your community does not use Brivo for exterior and community doors.
Written by
RaeAnn Handshy
Updated over a week ago
Activating Fobs - 2 methods
This article explains how to activate fobs on locks you've moved to Homebase using the Homebase app or using the key fob scanner
Written by
RaeAnn Handshy
Updated over a week ago
Smart Thermostat Basics
This article explains how to manage thermostats on your property.
Written by
RaeAnn Handshy
Updated over a week ago
Homebase Lock Out Policy
This article explains how Homebase Support handles resident lock-outs.
Written by
RaeAnn Handshy
Updated over a week ago
How to Use Key Fob Scanner
This article describes how to set up and use the fob scanner to activate fobs after a stay goes live.
Written by
RaeAnn Handshy
Updated over a week ago
How to Create a New Resident Stay
Learn how to create a stay and add a resident.
Written by
RaeAnn Handshy
Updated over a week ago
Resident WiFi Basics
This article explains resident Wifi.
Written by
RaeAnn Handshy
Updated over a week ago
What if a resident removes a device from the network?
This article explains smart device connection requirements.
Written by
RaeAnn Handshy
Updated over a week ago
Warranty Information
See links for complete device warranty information.
Written by
RaeAnn Handshy
Updated over a week ago
How to Receive Rent Payments Through Homebase
This article explains how you will receive resident rent payments through Homebase.
Written by
RaeAnn Handshy
Updated over a week ago
Leviton Light Switches & Dimmers Overview
Everything you need to know about Homebase Smart Lighting Solutions.
Written by
RaeAnn Handshy
Updated over a week ago
Access Control
Homebase Access Videos
This article provides links to Homebase videos which explain how Homebase Access works.
Written by
RaeAnn Handshy
Updated over a week ago
How to Perform Lock Maintenance
This article explains how to perform lock maintenance
Written by
RaeAnn Handshy
Updated over a week ago
Schlage Smart Lock Data Sheets & Resources
Resources for Lock Maintenance and Troubleshooting
Written by
RaeAnn Handshy
Updated over a week ago
How to Troubleshoot Schlage Smart Locks.
This article outlines the troubleshooting steps for Schlage Smart Locks and Homebase Access.
Written by
RaeAnn Handshy
Updated over a week ago
Access management
This article is an overview of Homebase access management integrations.
Written by
RaeAnn Handshy
Updated over a week ago
Resident Access Experience Overview
This article overviews the resident experience with Homebase Access.
Written by
RaeAnn Handshy
Updated over a week ago
How Your Property Can Provide One Fob, One App Access
This article explains how to achieve one fob, one app access at your property using Homebase.
Written by
RaeAnn Handshy
Updated over a week ago
Access Security Features
This article overviews the security features of our integration partner hardware and Homebase software.
Written by
RaeAnn Handshy
Updated over a week ago
How to Manage Lock Batteries
This article explains when and how to change lock batteries in the Schlage Smart Locks.
Written by
RaeAnn Handshy
Updated over a week ago
What is a Brivo OnAir Pass?
This article explains what a Brivo OnAir Pass is and why you need it.
Written by
RaeAnn Handshy
Updated over a week ago
How to Assign Key Fob to Staff Members
This article explains how to assign a key fob or card to a staff member.
Written by
RaeAnn Handshy
Updated over a week ago
Understanding Battery Statuses
This guide explains the lock statuses for the Schlage Smart Lock.
Written by
RaeAnn Handshy
Updated over a week ago
Mobile Manager Digital Key Access
This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.
Written by
RaeAnn Handshy
Updated over a week ago
How to Update a Unit Lock Using Mobile Manager
This article explains how to update fob access for a unit lock and see battery status.
Written by
RaeAnn Handshy
Updated over a week ago
Resident Management
How to Remove a Roommate
Written by
Phillip Wolff
Updated over a week ago
How to End a Stay
Written by
Phillip Wolff
Updated over a week ago
Resident Communication
How to Update Community Resources for Residents
This article explains how to add links to the Community Info screen for residents to access in the Resident App.
Written by
RaeAnn Handshy
Updated over a week ago
Set Up
What is Dwolla?
Written by
Blake Miller
Updated over a week ago
Homebase 101
Dwolla Customer Data Protection
Written by
Blake Miller
Updated over a week ago
Maintenance
How to Factory Reset a Lock
This article explains how to factory reset a lock.
Written by
RaeAnn Handshy
Updated over a week ago
Building Management
How to Change Access
This article will describe how to remove, add, or adjust access for different people.
Written by
Phillip Wolff
Updated over a week ago
How to Add a Staff Member
Written by
Phillip Wolff
Updated over a week ago
How to Mark a Key Fob Lost
Written by
Phillip Wolff
Updated over a week ago
How to Unassign a Key Fob
Written by
Phillip Wolff
Updated over a week ago
Account Settings
How To Add Different Bank Account to Dwolla?
This article explains how to add a different business, bank account to receive payments from residents.
Written by
RaeAnn Handshy
Updated over a week ago
Adding Additional Admin to Stripe Account
This will help you add other admins to your Stripe account to help manage funds.
Written by
Blake Miller
Updated over a week ago
Mobile Manager
How to Use Mobile Manager
This article explains how to manage Homebase on your mobile device.
Written by
RaeAnn Handshy
Updated over a week ago
How to Update Key Access
Learn how to update key access in the resident and manager app.
Written by
Phillip Wolff
Updated over a week ago