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Property Managers
Support Articles for Property Managers
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26 articles in this collection
Written by
RaeAnn Handshy,
Lindsey Riley,
and
Phillip Wolff
How to Replace a Faulty Lock
This article outlines the process to replace a faulty lock.
Written by
RaeAnn Handshy
Updated over a week ago
How to Update Firmware for Schlage Smart Locks.
This article outlines the steps to update firmware for the Schlage Smart Locks at your property.
Written by
RaeAnn Handshy
Updated over a week ago
Smart Thermostat Basics
This article explains how to manage thermostats on your property.
Written by
RaeAnn Handshy
Updated over a week ago
FAQ for Property Managers: How Homebase Handles Resident Lockouts
This article explains how Homebase Support handles resident lockouts.
Written by
Phillip Wolff
Updated over a week ago
How to Use Key Fob Scanner
This article describes how to set up and use the fob scanner to activate fobs after a stay goes live.
Written by
RaeAnn Handshy
Updated over a week ago
How to Create a New Resident Stay
Learn how to create a stay and add a resident.
Written by
Phillip Wolff
Updated over a week ago
Leviton Light Switches & Dimmers Overview
Everything you need to know about Homebase Smart Lighting Solutions.
Written by
RaeAnn Handshy
Updated over a week ago
Access Control
How to Perform Lock Maintenance
This article explains how to perform lock maintenance
Written by
Phillip Wolff
Updated over a week ago
How to Update Key Access
Learn how to update key access in the resident and manager app.
Written by
Phillip Wolff
Updated over a week ago
How to Create and Manage Visitor Access
Learn how to use Homebase Visitor Management to improve security and efficiency in your community.
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Written by
Lindsey Riley
Updated over a week ago
How to Create and Manage Shared Keys
Letting in friends, family, and DoorDash just got easier.
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Written by
Lindsey Riley
Updated over a week ago
How to Manage Lock Batteries with Homebase
This article explains when and how to change lock batteries in the Schlage Smart Locks.
Written by
Phillip Wolff
Updated over a week ago
How to Assign a Key Fob + Key Fob Overview
This article explains how to assign a key fob or card to a staff member.
Written by
Phillip Wolff
Updated over a week ago
Resident Management
Connecting Your Property Management Software
Integrate ButterflyMX, Yardi, or AppFolio Software with Homebase
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Written by
Lindsey Riley
Updated over a week ago
How to Remove a Roommate
Written by
Phillip Wolff
Updated over a week ago
How to End a Stay
Written by
Phillip Wolff
Updated over a week ago
Homebase 101
Frequently asked questions for staff
Homebase service basics
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Written by
Lindsey Riley
Updated over a week ago
Smart tech guide for leasing agents
Explain “smart tech” like a pro
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Written by
Lindsey Riley
Updated over a week ago
Maintenance
How to Factory Reset a Lock (FDR)
This article explains how to factory reset a lock.
Written by
Phillip Wolff
Updated over a week ago
Building Management
Assigning a Key Fob to a Resident in a Stay
Written by
Phillip Wolff
Updated over a week ago
How to Change Access
This article will describe how to remove, add, or adjust access for different people.
Written by
Phillip Wolff
Updated over a week ago
How to Add a Staff Member
Written by
Phillip Wolff
Updated over a week ago
How to Mark a Key Fob Lost
Written by
Phillip Wolff
Updated over a week ago
How to Unassign a Key Fob
Written by
Phillip Wolff
Updated over a week ago
Account Settings
Adding Additional Admin to Stripe Account
This will help you add other admins to your Stripe account to help manage funds.
Written by
Phillip Wolff
Updated over a week ago
Device Management
Door sensors
Monitoring door sensors in Homebase Manager
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Written by
Lindsey Riley
Updated over a week ago