Property Managers

Support Articles for Property Managers

Blake Miller avatar RaeAnn Handshy avatar M
36 articles in this collection
Written by Blake Miller, RaeAnn Handshy, and Madeline Meyer

How to Replace a Faulty Lock

This article outlines the process to replace a faulty lock.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Walmart InHome Media Kit

M
Written by Madeline Meyer
Updated over a week ago

How to Update Firmware for Schlage Smart Locks.

This article outlines the steps to update firmware for the Schlage Smart Locks at your property.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Move a Lock from Engage to Homebase.

This article explains how to move a lock that's already installed on an Engage site to Homebase Access.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

What to do If My Community Does Not Use Brivo

This article explains how to manage one-fob access if your community does not use Brivo for exterior and community doors.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Activating Fobs - 2 methods

This article explains how to activate fobs on locks you've moved to Homebase using the Homebase app or using the key fob scanner
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Smart Thermostat Basics

This article explains how to manage thermostats on your property.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Homebase Lock Out Policy

This article explains how Homebase Support handles resident lock-outs.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Use Key Fob Scanner

This article describes how to set up and use the fob scanner to activate fobs after a stay goes live.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Create a New Resident Stay

Learn how to create a stay and add a resident.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Resident WiFi Basics

This article explains resident Wifi.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

What if a resident removes a device from the network?

This article explains smart device connection requirements.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Warranty Information

See links for complete device warranty information.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Receive Rent Payments Through Homebase

This article explains how you will receive resident rent payments through Homebase.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Leviton Light Switches & Dimmers Overview

Everything you need to know about Homebase Smart Lighting Solutions.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago
Access Control

Homebase Access Videos

This article provides links to Homebase videos which explain how Homebase Access works.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Perform Lock Maintenance

This article explains how to perform lock maintenance
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Schlage Smart Lock Data Sheets & Resources

Resources for Lock Maintenance and Troubleshooting
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Troubleshoot Schlage Smart Locks.

This article outlines the troubleshooting steps for Schlage Smart Locks and Homebase Access.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Access management

This article is an overview of Homebase access management integrations.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Resident Access Experience Overview

This article overviews the resident experience with Homebase Access.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How Your Property Can Provide One Fob, One App Access

This article explains how to achieve one fob, one app access at your property using Homebase.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Access Security Features

This article overviews the security features of our integration partner hardware and Homebase software.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Manage Lock Batteries

This article explains when and how to change lock batteries in the Schlage Smart Locks.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

What is a Brivo OnAir Pass?

This article explains what a Brivo OnAir Pass is and why you need it.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Assign Key Fob to Staff Members

This article explains how to assign a key fob or card to a staff member.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Understanding Battery Statuses

This guide explains the lock statuses for the Schlage Smart Lock.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

Mobile Manager Digital Key Access

This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How to Update a Unit Lock Using Mobile Manager

This article explains how to update fob access for a unit lock and see battery status.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago