Press play to watch a quick video or continue to our step-by-step guide below.
When to Mark a Fob as Lost
A staff member should only mark a key fob as lost if it has been reported as missing or can otherwise not be accounted for.
If you simply wish to unassign a key fob from a user, please follow the instructions provided in our article on that topic.
To proceed with marking a key fob as lost
Log into the Homebase Web Manager
Click on the People page on the left-hand side of the screen and search for the staff member or resident the lost key fob is assigned to.
Click on the staff member or resident's name to bring up their profile.
Under the key fob section will be the list of key fobs assigned to this individual.
Click on the three-dot menu to the right of the key fob number and select mark as lost.
This dissociates the key fob from this person and moves it to the lost folder in Homebase.
If A Key Fob is Found
Navigate to the Lost key fob folder in Homebase under the key fob section.
Click on the three-dot menu to the right of the key fob number and select mark as found.
This moves the previously lost key fob back into the available column where it can be reassigned to an active user.
Any lost key fob will still work on any Bluetooth locks until all locks the key was assigned to have been updated using the Homebase App.
Your team will need to Update Locks or Perform Lock Maintenance on all locks that this key fob previously had access to.