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How to Change a User's Access in Homebase Manager

Customer Experience avatar
Written by Customer Experience
Updated over a week ago

For Staff Members

  1. To edit a staff member's access, click on the Staff tab on the left-hand menu.

  2. Click the staff member you want to edit access for.
    (Additionally, you can search for them using the search bar at the top.)

  3. Click the Access tab at the top of the page.

  4. Click the building that they have access to/that you wish to adjust access for.

  5. You can click on the respective tab to edit units or spaces on this page.

  6. From here, toggle on/off all locks you wish to edit. This will either remove/add access for this staff member.

  7. You will receive a confirmation message that a lock has successfully been toggled.

Please note: If your community uses key fobs, your team will still need to Update Locks (also called "Updating Key Access") for all Bluetooth locks after making these adjustments.

Note: If your community uses key fobs, your team will still need to update locks for all Bluetooth locks after making these adjustments.

For Residents

  1. To edit a resident's access, click on Residents & Stays.

  2. Click the stay with the resident's name you want to edit access for.
    (Additionally, you can search for them using the search bar at the top.)

  3. Click on the resident's name.

  4. Click the Access tab at the top of the page.

  5. Click the building that they have access to/that you wish to adjust access for.

  6. You can click on the respective tab to edit units or spaces on this page.

  7. From here, toggle on/off all locks you wish to edit.

  8. This will either remove/add access for this resident. You will receive a confirmation message that a lock has successfully been toggled.

Note: If your community uses key fobs, your team will still need to update locks for all Bluetooth locks after making these adjustments.

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