Homebase / Leviton Overview
Homebase integrates with Leviton WiFi smart light switches and dimmers.
Smart Light Switches require Homebase WiFi for connectivity and control and a neutral wire is required when completing a retrofit.
If a resident reports that the Leviton device is not operable via the Homebase App, please instruct the resident to contact Homebase Support (support@homebase.ai or by using the live chat feature in the app).
However, flipping the breaker to reset the switch and WiFi can be a quick troubleshooting step for the onsite teams.
Homebase Support will complete all remote troubleshooting and resetting the device connection if necessary. If onsite troubleshooting is required, Homebase Support will reach out to the community's designated point of contact.
If onsite troubleshooting is required, the onsite contact (usually a maintenance supervisor) will need to download the My Leviton App and coordinate with Homebase Support for login credentials and step-by-step instructions.
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