About Key Fobs
There are a few key points to remember about key fobs.
They are NOT connected to the internet.
This is a common misconception.
This means that when you assign a key fob it doesn't automatically have access to open a door unless you tell the lock to accept the key.
For a door to recognize a key fob and unlock, you will need to use your app to "Update Lock" (also called "Update Key Access"). Read more here.
Each key fob has a unique number on the back, like a serial number.
If this number has been rubbed off because of wear and tear, contact Homebase Support to help with identifying this key fob number and/or to order new fobs.
The key fob number you will need will be the last 4-6 digits of the key fob serial number. If there are preceding zeros in the last 4-6 digits, exclude the zeros. For example, a fob ending in 00136 would be entered as 136.
If there are preceding zeros in the last 4-6 digits exclude the zeros. For example, a fob ending in 00136 would be entered as 136.
How to Assign or Remove A Key Fob
Assign a key fob in the 'Fobs & Credentials' page
Find an available key fob you'd like to assign, and set it aside.
Select the 'Fobs & Credentials' page in the Homebase Web Manager.
Click the ‘Actions’ drop down menu, then click ‘Assign a key’.
Enter the resident or staff member name you're assigning a key to.
Enter the key fob number you're assigning to them. If you cannot find your key fob from the list of available fobs, please set it aside and find another key fob.
**Please note, a fob number will never begin with "0"Select 'Manual' method of assignment.
Click 'Next.' Congratulations! You've successfully assigned a key fob.
Don't forget to update key access going to the door and using your Homebase Manager App.
Assign a key fob in the 'People' page
Click on the 'People' page.
Search for the person you want to assign the key fob to under the resident or staff tabs at the top.
Click on the person.
Click the blue 'Assign key fob' button on the right hand side of the screen
Search for an available key fob number and click to add it. You can add as many key fobs as needed here.
Click 'Save' in the bottom right hand.
Don't forget to update key access going to the door and using your Homebase Manager App.
Remove an assigned fob
Click on the 'Fobs & Credentials' page.
Find or search for the person or fob number you wish to remove.
Select the three dots on the right side of that row.
Select 'Unassign' in the menu.