How do I contact Homebase for support?

This article explains how to contact Homebase for support with any Homebase product or service.

Written by RaeAnn Handshy
Updated over a week ago

Building Details for Homebase Set Up

Required information to setup your building in Homebase

Written by RaeAnn Handshy
Updated over a week ago

Homebase Training Guides

This article compiles all the guides you need to get started with Homebase.

Written by RaeAnn Handshy
Updated over a week ago

What is Dwolla?

Written by Blake Miller
Updated over a week ago

Accepting Payments: What will I need to set-up my Dwolla and Stripe accounts?

A checklist for Dwolla and Stripe set-up.

Written by RaeAnn Handshy
Updated over a week ago

Why am I being asked for more documentation during Dwolla account setup?

Written by Bob Specht
Updated over a week ago

Introduction to Homebase tools.

This article introduces Homebase software tools.

Written by RaeAnn Handshy
Updated over a week ago

Get to know the Community Manager

This article outlines the terminology used in the Community Manager.

Written by RaeAnn Handshy
Updated over a week ago

How do I create and manage events?

This article explains how to create events and invite your residents.

Written by RaeAnn Handshy
Updated over a week ago

How do I invite a resident to download the Homebase Resident App?

This article explains how to add new residents to Homebase, giving them access to the Homebase Resident App.

Written by RaeAnn Handshy
Updated over a week ago

How do I add staff members to Homebase?

This article explains how to add staff members as administrators in Homebase.

Written by RaeAnn Handshy
Updated over a week ago

How do I assign tasks?

This article explains how to manage tasks using Homebase.

Written by RaeAnn Handshy
Updated over a week ago

What do the tags & icons in the Unit List mean?

Written by Justin Christian
Updated over a week ago

What is the Activity Feed for my building used for?

Written by Justin Christian
Updated over a week ago

How does Dwolla protect customer data?

Written by Blake Miller
Updated over a week ago

How do I reset a resident's password when requested?

This article explains how to send a secure, password reset email to a resident.

Written by RaeAnn Handshy
Updated over a week ago

How do I update resident details?

This article will show you how to update your resident's name, email address or phone number.

Written by RaeAnn Handshy
Updated over a week ago

How do I set an existing lease to a month-to-month lease?

This article explains how to set a current lease to a month-to-month lease.

Written by RaeAnn Handshy
Updated over a week ago

How do I delete a lease?

This article explains how to delete an existing lease.

Written by RaeAnn Handshy
Updated over a week ago

How do I end a lease early?

This article explains how to delete a lease.

Written by RaeAnn Handshy
Updated over a week ago

How do I chat with residents?

Written by RaeAnn Handshy
Updated over a week ago

How do I add links to the Community Resources Screen?

This article explains how to add links to the Community Resources screen for residents to access in the Resident App.

Written by RaeAnn Handshy
Updated over a week ago

How do I know when residents have messaged me?

Written by Justin Christian
Updated over a week ago

How do I send a message to my residents?

This guide explains how to send a message to all, or a specific subset of your residents.

Written by RaeAnn Handshy
Updated over a week ago

How do I notify residents of package deliveries?

This article explains how the package notification system works in Homebase.

Written by RaeAnn Handshy
Updated over a week ago

How do I create building-wide, monthly charges and credits?

This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.

Written by RaeAnn Handshy
Updated over a week ago

How do I add recurring charges and credits to a specific unit's balance.

This article explains how to add recurring charges and credits to a specific unit's balance.

Written by RaeAnn Handshy
Updated over a week ago

How do I add a one-time credit or charge to a specific unit's balance?

This article will show you how to add one-time credits and charges to a specific unit's balance.

Written by RaeAnn Handshy
Updated over a week ago

How do I remove a charge that was mistakenly added to a resident's balance?

This article explains how to remove invalid charges from a resident's balance.

Written by RaeAnn Handshy
Updated over a week ago

How do I log a payment as paid by check or other source?

This article will show you how to log a resident payment as paid when someone pays via check or other payment source.

Written by Chris Piggott
Updated over a week ago

How do I know if a resident is using autopay?

This article explains how to see if a resident has enabled autopay.

Written by RaeAnn Handshy
Updated over a week ago

How do I know which units are late on rent?

Written by Justin Christian
Updated over a week ago

How do I view monthly invoices, payments or credits for a specific unit?

Written by Justin Christian
Updated over a week ago

How do I override a late fee?

This article will show you how to override a late fee that is automatically applied to a residents invoice.

Written by Chris Piggott
Updated over a week ago

How do I export the rent roll for one of my buildings?

This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll.

Written by RaeAnn Handshy
Updated over a week ago

How do I create a maintenance ticket?

This article explains how to create maintenance tickets in the Homebase Community Manager.

Written by RaeAnn Handshy
Updated over a week ago

How do I know the status of open maintenance tickets?

This article explains how to view and edit the status of open maintenance tickets.

Written by RaeAnn Handshy
Updated over a week ago

How do I add or edit maintenance categories?

This article explains how to add or edit maintenance categories for resident maintenance requests.

Written by RaeAnn Handshy
Updated over a week ago

How do I add a new unit to a building?

Written by Blake Miller
Updated over a week ago

How do I change the settings for a building after it's been created?

Written by Blake Miller
Updated over a week ago

How do I view the details of a unit?

Written by Justin Christian
Updated over a week ago

How do I assign a lease to a specific unit?

Written by Blake Miller
Updated over a week ago

How do I add a parking spot to a unit's lease?

Written by Blake Miller
Updated over a week ago

How do I add a new Building Admin to manage this building?

Written by Blake Miller
Updated over a week ago

How do I add a Unikey lock to a building?

This article will show you how to authenticate and add Unikey locks to a building in Homebase.

Written by Alex Todd
Updated over a week ago

How do I manage my entire property portfolio, rather than a single building?

Written by Blake Miller
Updated over a week ago

How do I add a new building to my portfolio?

Written by Blake Miller
Updated over a week ago

How do I edit the settings of my portfolio?

Written by Blake Miller
Updated over a week ago

How do I filter or search the units of my property in the Unit List?

Written by Justin Christian
Updated over a week ago

When making changes to my portfolio, how do I get back to details on a specific property?

Written by Blake Miller
Updated over a week ago

If I manage multiple buildings, how do I switch from one to another?

Written by Justin Christian
Updated over a week ago

How do I add a new Super Admin to manage my portfolio?

Written by Blake Miller
Updated over a week ago

How do I edit my account settings?

Written by Blake Miller
Updated over a week ago

How do I add a different bank account to Dwolla?

This article explains how to add a different business, bank account to receive payments from residents.

Written by RaeAnn Handshy
Updated over a week ago

How do I add another Admin to my Stripe Account?

This will help you add other admins to your Stripe account to help manage funds.

Written by Chris Piggott
Updated over a week ago

How do I use the Mobile Manager?

This article explains how to manage Homebase on your mobile device.

Written by RaeAnn Handshy
Updated over a week ago

How do I control main door access to my building from the Community Manager?

This article explains how to allow remote access to main entry doors from the Community Manager.

Written by RaeAnn Handshy
Updated over a week ago