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Support Articles for Property Managers
71 articles in this collection
Written by
Blake Miller
and
RaeAnn Handshy
How do I manage resident Wifi in building?
This article explains resident Wifi.
Written by
RaeAnn Handshy
Updated over a week ago
What if a resident removes a device from the network?
This article explains smart device connection requirements.
Written by
RaeAnn Handshy
Updated over a week ago
Warranty Information
See links for complete device warranty information.
Written by
RaeAnn Handshy
Updated over a week ago
How do I view a current stay?
This article explains how to view a resident's stay.
Written by
RaeAnn Handshy
Updated over a week ago
Homebase Service Agreement
Written by
RaeAnn Handshy
Updated over a week ago
Access Control
Homebase Access Overview
This article provides links to Homebase videos which explain how Homebase Access works.
Written by
RaeAnn Handshy
Updated over a week ago
How to sync a lock with the Mobile Manager.
This article explains how to sync a lock.
Written by
RaeAnn Handshy
Updated over a week ago
Schlage Smart Lock Data Sheets & Resources
Resources for Lock Maintenance and Troubleshooting
Written by
RaeAnn Handshy
Updated over a week ago
How to troubleshoot Schlage Smart Locks.
This article outlines the troubleshooting steps for Schlage Smart Locks and Homebase Access.
Written by
RaeAnn Handshy
Updated over a week ago
How to view access permissions for a lock.
This article explains how to view the users that have permission to a lock.
Written by
RaeAnn Handshy
Updated over a week ago
Homebase Lock Installation
An overview of what to expect from a Homebase install.
Written by
RaeAnn Handshy
Updated over a week ago
Access management
This article is an overview of Homebase access management integrations.
Written by
RaeAnn Handshy
Updated over a week ago
Staff Access
This article explains how to manage digital and fob staff access to community and unit doors.
Written by
RaeAnn Handshy
Updated over a week ago
No tour and lock syncing
This article explains how to physically update locks with the most current fob permissions.
Written by
RaeAnn Handshy
Updated over a week ago
Automated move-ins
This article explains how to assign access to new residents.
Written by
RaeAnn Handshy
Updated over a week ago
Unit turns
This article explains how unit turns are handled with Homebase Access.
Written by
RaeAnn Handshy
Updated over a week ago
Replacing lost or missing fobs
This article explains how to replace a missing fob.
Written by
RaeAnn Handshy
Updated over a week ago
Resident Access
This article overviews the resident experience with Homebase Access.
Written by
RaeAnn Handshy
Updated over a week ago
Access Security
This article overviews the security features of our integration partner hardware and Homebase software.
Written by
RaeAnn Handshy
Updated over a week ago
Learn how your property can provide one-fob, one app access.
This article explains how to achieve one fob, one app access at your property using Homebase.
Written by
RaeAnn Handshy
Updated over a week ago
How do I manage lock batteries?
This article explains when and how to change lock batteries in the Schlage Smart Locks.
Written by
RaeAnn Handshy
Updated over a week ago
How do I control main door access to my building from the Community Manager?
This article explains how to allow remote access to main entry doors from the Community Manager.
Written by
RaeAnn Handshy
Updated over a week ago
How do I assign a key fob to a staff member?
This article explains how to assign a key fob or card to a staff member.
Written by
RaeAnn Handshy
Updated over a week ago
What is a Brivo OnAir Pass?
This article explains what a Brivo OnAir Pass is and why you need it.
Written by
RaeAnn Handshy
Updated over a week ago
How do I sync a unit lock using the Mobile Manager?
This article explains how to sync a unit lock to update fob access and see battery status.
Written by
RaeAnn Handshy
Updated over a week ago
How do I assign a key fob or card to a resident?
This article explains how to assign a key fobs or cards to residents.
Written by
RaeAnn Handshy
Updated over a week ago
What does the lock status mean?
This guide explains the lock statuses for the Schlage Smart Lock.
Written by
RaeAnn Handshy
Updated over a week ago
How do I revoke access?
This article explains how to revoke lock access.
Written by
RaeAnn Handshy
Updated over a week ago
Mobile Manager Digital Key Access
This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.
Written by
RaeAnn Handshy
Updated over a week ago
Resident Management
How do I update resident details?
This article will show you how to update your resident's name, email address or phone number.
Written by
RaeAnn Handshy
Updated over a week ago
How do I edit or delete an existing stay?
This article explains how to edit details of an existing stay.
Written by
RaeAnn Handshy
Updated over a week ago
How do I delete a stay?
This article explains how to delete an existing stay.
Written by
RaeAnn Handshy
Updated over a week ago
Resident Communication
Sample Communication for Residents regarding Homebase Access
This article provides sample communication for property managers to use when introducing Homebase Access to their residents.
Written by
RaeAnn Handshy
Updated over a week ago
Contactless Move-in Resources for Property Staff.
Sample messaging for contactless move-ins.
Written by
RaeAnn Handshy
Updated over a week ago
How to maintain up-to-date battery status.
This article explains how to keep locks updated with resident app activity.
Written by
RaeAnn Handshy
Updated over a week ago
How do I add links to the Community Info Screen?
This article explains how to add links to the Community Info screen for residents to access in the Resident App.
Written by
RaeAnn Handshy
Updated over a week ago
Set Up
Details Required for Homebase Set Up
Required information to setup your building in Homebase
Written by
RaeAnn Handshy
Updated over a week ago
Homebase Training Guides
This article compiles all the guides you need to get started with Homebase.
Written by
RaeAnn Handshy
Updated over a week ago
What is Dwolla?
Written by
Blake Miller
Updated over a week ago
How do I collect payments from residents?
This article explains how to set up your payment accounts in order to receive resident Wifi and/or rent payments.
Written by
RaeAnn Handshy
Updated over a week ago
Why am I being asked for more documentation during Dwolla account setup?
Written by
RaeAnn Handshy
Updated over a week ago
Homebase 101
How do I contact Homebase for support?
This article explains how to contact Homebase for support with any Homebase product or service.
Written by
RaeAnn Handshy
Updated over a week ago
Introduction to Homebase tools.
This article introduces Homebase software tools.
Written by
RaeAnn Handshy
Updated this week
Get to know the Community Manager
This article outlines the terminology used in the Community Manager.
Written by
RaeAnn Handshy
Updated over a week ago
How do I add a resident to Homebase Access?
This article explains how to add new residents to Homebase Access, giving them access to the Homebase Resident App.
Written by
RaeAnn Handshy
Updated over a week ago
How do I add staff members to Homebase?
This article explains how to add staff members as administrators in Homebase.
Written by
RaeAnn Handshy
Updated over a week ago
What do the tags & icons in the Unit List mean?
Written by
Blake Miller
Updated over a week ago
How does Dwolla protect customer data?
Written by
Blake Miller
Updated over a week ago
Rent, Fees, and Payments
How do I create building-wide, monthly charges and credits?
This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.
Written by
RaeAnn Handshy
Updated over a week ago
How do I add recurring charges and credits to a specific unit's balance.
This article explains how to add recurring charges and credits to a specific unit's balance.
Written by
RaeAnn Handshy
Updated over a week ago
How do I add a one-time credit or charge to a specific unit's balance?
This article will show you how to add one-time credits and charges to a specific unit's balance.
Written by
RaeAnn Handshy
Updated over a week ago
How do I remove a charge that was mistakenly added to a resident's balance?
This article explains how to remove invalid charges from a resident's balance.
Written by
RaeAnn Handshy
Updated over a week ago
How do I log a payment as paid by check or other source?
This article will show you how to log a resident payment as paid when someone pays via check or other payment source.
Written by
Blake Miller
Updated over a week ago
How do I know if a resident is using autopay?
This article explains how to see if a resident has enabled autopay.
Written by
RaeAnn Handshy
Updated over a week ago
How do I know which units are late on rent?
Written by
Blake Miller
Updated over a week ago
How do I view monthly invoices, payments or credits for a specific unit?
Written by
Blake Miller
Updated over a week ago
How do I override a late fee?
This article will show you how to override a late fee that is automatically applied to a residents invoice.
Written by
Blake Miller
Updated over a week ago
How do I export a payment report (rent roll) for one of my buildings?
This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll and/or Wifi Payments.
Written by
RaeAnn Handshy
Updated over a week ago
Maintenance
How to Factory Reset a Lock
This article explains how to factory reset a lock.
Written by
RaeAnn Handshy
Updated over a week ago
Building Management
How do I change the settings for a building after it's been created?
Written by
Blake Miller
Updated over a week ago
How do I view the details of a unit?
Written by
Blake Miller
Updated over a week ago
How do I add a new Building Admin to manage this building?
Written by
Blake Miller
Updated over a week ago
How do I add a Unikey lock to a building?
This article will show you how to authenticate and add Unikey locks to a building in Homebase.
Written by
Blake Miller
Updated over a week ago
Portfolio Management
How do I manage my entire property portfolio, rather than a single building?
Written by
Blake Miller
Updated over a week ago
How do I add a new building to my portfolio?
Written by
Blake Miller
Updated over a week ago
How do I edit the settings of my portfolio?
Written by
Blake Miller
Updated over a week ago
How do I filter or search the units of my property in the Unit List?
Written by
Blake Miller
Updated over a week ago
If I manage multiple buildings, how do I switch from one to another?
Written by
Blake Miller
Updated over a week ago
Account Settings
How do I add a different bank account to Dwolla?
This article explains how to add a different business, bank account to receive payments from residents.
Written by
RaeAnn Handshy
Updated over a week ago
How do I add another Admin to my Stripe Account?
This will help you add other admins to your Stripe account to help manage funds.
Written by
Blake Miller
Updated over a week ago
Mobile Manager
How do I use the Mobile Manager?
This article explains how to manage Homebase on your mobile device.
Written by
RaeAnn Handshy
Updated over a week ago