Property Managers

How do I manage resident Wifi in building?

This article explains resident Wifi.

Written by RaeAnn Handshy
Updated over a week ago

What if a resident removes a device from the network?

This article explains smart device connection requirements.

Written by RaeAnn Handshy
Updated over a week ago

Warranty Information

See links for complete device warranty information.

Written by RaeAnn Handshy
Updated over a week ago

How do I view a current stay?

This article explains how to view a resident's stay.

Written by RaeAnn Handshy
Updated over a week ago

Homebase Service Agreement

Written by RaeAnn Handshy
Updated over a week ago

Homebase Access Overview

This article provides links to Homebase videos which explain how Homebase Access works.

Written by RaeAnn Handshy
Updated over a week ago

How to sync a lock with the Mobile Manager.

This article explains how to sync a lock.

Written by RaeAnn Handshy
Updated over a week ago

Schlage Smart Lock Data Sheets & Resources

Resources for Lock Maintenance and Troubleshooting

Written by RaeAnn Handshy
Updated over a week ago

How to troubleshoot Schlage Smart Locks.

This article outlines the troubleshooting steps for Schlage Smart Locks and Homebase Access.

Written by RaeAnn Handshy
Updated over a week ago

How to view access permissions for a lock.

This article explains how to view the users that have permission to a lock.

Written by RaeAnn Handshy
Updated over a week ago

Homebase Lock Installation

An overview of what to expect from a Homebase install.

Written by RaeAnn Handshy
Updated over a week ago

Access management

This article is an overview of Homebase access management integrations.

Written by RaeAnn Handshy
Updated over a week ago

Staff Access

This article explains how to manage digital and fob staff access to community and unit doors.

Written by RaeAnn Handshy
Updated over a week ago

No tour and lock syncing

This article explains how to physically update locks with the most current fob permissions.

Written by RaeAnn Handshy
Updated over a week ago

Automated move-ins

This article explains how to assign access to new residents.

Written by RaeAnn Handshy
Updated over a week ago

Unit turns

This article explains how unit turns are handled with Homebase Access.

Written by RaeAnn Handshy
Updated over a week ago

Replacing lost or missing fobs

This article explains how to replace a missing fob.

Written by RaeAnn Handshy
Updated over a week ago

Resident Access

This article overviews the resident experience with Homebase Access.

Written by RaeAnn Handshy
Updated over a week ago

Access Security

This article overviews the security features of our integration partner hardware and Homebase software.

Written by RaeAnn Handshy
Updated over a week ago

Learn how your property can provide one-fob, one app access.

This article explains how to achieve one fob, one app access at your property using Homebase.

Written by RaeAnn Handshy
Updated over a week ago

How do I manage lock batteries?

This article explains when and how to change lock batteries in the Schlage Smart Locks.

Written by RaeAnn Handshy
Updated over a week ago

How do I control main door access to my building from the Community Manager?

This article explains how to allow remote access to main entry doors from the Community Manager.

Written by RaeAnn Handshy
Updated over a week ago

How do I assign a key fob to a staff member?

This article explains how to assign a key fob or card to a staff member.

Written by RaeAnn Handshy
Updated over a week ago

What is a Brivo OnAir Pass?

This article explains what a Brivo OnAir Pass is and why you need it.

Written by RaeAnn Handshy
Updated over a week ago

How do I sync a unit lock using the Mobile Manager?

This article explains how to sync a unit lock to update fob access and see battery status.

Written by RaeAnn Handshy
Updated over a week ago

How do I assign a key fob or card to a resident?

This article explains how to assign a key fobs or cards to residents.

Written by RaeAnn Handshy
Updated over a week ago

What does the lock status mean?

This guide explains the lock statuses for the Schlage Smart Lock.

Written by RaeAnn Handshy
Updated over a week ago

How do I revoke access?

This article explains how to revoke lock access.

Written by RaeAnn Handshy
Updated over a week ago

Mobile Manager Digital Key Access

This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.

Written by RaeAnn Handshy
Updated over a week ago

How do I update resident details?

This article will show you how to update your resident's name, email address or phone number.

Written by RaeAnn Handshy
Updated over a week ago

How do I edit or delete an existing stay?

This article explains how to edit details of an existing stay.

Written by RaeAnn Handshy
Updated over a week ago

How do I delete a stay?

This article explains how to delete an existing stay.

Written by RaeAnn Handshy
Updated over a week ago

Sample Communication for Residents regarding Homebase Access

This article provides sample communication for property managers to use when introducing Homebase Access to their residents.

Written by RaeAnn Handshy
Updated over a week ago

Contactless Move-in Resources for Property Staff.

Sample messaging for contactless move-ins.

Written by RaeAnn Handshy
Updated over a week ago

How to maintain up-to-date battery status.

This article explains how to keep locks updated with resident app activity.

Written by RaeAnn Handshy
Updated over a week ago

How do I add links to the Community Info Screen?

This article explains how to add links to the Community Info screen for residents to access in the Resident App.

Written by RaeAnn Handshy
Updated over a week ago

Details Required for Homebase Set Up

Required information to setup your building in Homebase

Written by RaeAnn Handshy
Updated over a week ago

Homebase Training Guides

This article compiles all the guides you need to get started with Homebase.

Written by RaeAnn Handshy
Updated over a week ago

What is Dwolla?

Written by Blake Miller
Updated over a week ago

How do I collect payments from residents?

This article explains how to set up your payment accounts in order to receive resident Wifi and/or rent payments.

Written by RaeAnn Handshy
Updated over a week ago

Why am I being asked for more documentation during Dwolla account setup?

Written by RaeAnn Handshy
Updated over a week ago

How do I contact Homebase for support?

This article explains how to contact Homebase for support with any Homebase product or service.

Written by RaeAnn Handshy
Updated over a week ago

Introduction to Homebase tools.

This article introduces Homebase software tools.

Written by RaeAnn Handshy
Updated this week

Get to know the Community Manager

This article outlines the terminology used in the Community Manager.

Written by RaeAnn Handshy
Updated over a week ago

How do I add a resident to Homebase Access?

This article explains how to add new residents to Homebase Access, giving them access to the Homebase Resident App.

Written by RaeAnn Handshy
Updated over a week ago

How do I add staff members to Homebase?

This article explains how to add staff members as administrators in Homebase.

Written by RaeAnn Handshy
Updated over a week ago

What do the tags & icons in the Unit List mean?

Written by Blake Miller
Updated over a week ago

How does Dwolla protect customer data?

Written by Blake Miller
Updated over a week ago

How do I create building-wide, monthly charges and credits?

This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.

Written by RaeAnn Handshy
Updated over a week ago

How do I add recurring charges and credits to a specific unit's balance.

This article explains how to add recurring charges and credits to a specific unit's balance.

Written by RaeAnn Handshy
Updated over a week ago

How do I add a one-time credit or charge to a specific unit's balance?

This article will show you how to add one-time credits and charges to a specific unit's balance.

Written by RaeAnn Handshy
Updated over a week ago

How do I remove a charge that was mistakenly added to a resident's balance?

This article explains how to remove invalid charges from a resident's balance.

Written by RaeAnn Handshy
Updated over a week ago

How do I log a payment as paid by check or other source?

This article will show you how to log a resident payment as paid when someone pays via check or other payment source.

Written by Blake Miller
Updated over a week ago

How do I know if a resident is using autopay?

This article explains how to see if a resident has enabled autopay.

Written by RaeAnn Handshy
Updated over a week ago

How do I know which units are late on rent?

Written by Blake Miller
Updated over a week ago

How do I view monthly invoices, payments or credits for a specific unit?

Written by Blake Miller
Updated over a week ago

How do I override a late fee?

This article will show you how to override a late fee that is automatically applied to a residents invoice.

Written by Blake Miller
Updated over a week ago

How do I export a payment report (rent roll) for one of my buildings?

This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll and/or Wifi Payments.

Written by RaeAnn Handshy
Updated over a week ago

How to Factory Reset a Lock

This article explains how to factory reset a lock.

Written by RaeAnn Handshy
Updated over a week ago

How do I change the settings for a building after it's been created?

Written by Blake Miller
Updated over a week ago

How do I view the details of a unit?

Written by Blake Miller
Updated over a week ago

How do I add a new Building Admin to manage this building?

Written by Blake Miller
Updated over a week ago

How do I add a Unikey lock to a building?

This article will show you how to authenticate and add Unikey locks to a building in Homebase.

Written by Blake Miller
Updated over a week ago

How do I manage my entire property portfolio, rather than a single building?

Written by Blake Miller
Updated over a week ago

How do I add a new building to my portfolio?

Written by Blake Miller
Updated over a week ago

How do I edit the settings of my portfolio?

Written by Blake Miller
Updated over a week ago

How do I filter or search the units of my property in the Unit List?

Written by Blake Miller
Updated over a week ago

If I manage multiple buildings, how do I switch from one to another?

Written by Blake Miller
Updated over a week ago

How do I add a different bank account to Dwolla?

This article explains how to add a different business, bank account to receive payments from residents.

Written by RaeAnn Handshy
Updated over a week ago

How do I add another Admin to my Stripe Account?

This will help you add other admins to your Stripe account to help manage funds.

Written by Blake Miller
Updated over a week ago

How do I use the Mobile Manager?

This article explains how to manage Homebase on your mobile device.

Written by RaeAnn Handshy
Updated over a week ago