Property Managers

Support Articles for Property Managers

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70 articles in this collection
Written by Blake Miller and RaeAnn Handshy
Access Control

Homebase Access Overview

This article provides links to Homebase videos which explain how Homebase Access works.
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Written by RaeAnn Handshy
Updated over a week ago

How to sync a lock with the Mobile Manager.

This article explains how to sync a lock.
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Written by RaeAnn Handshy
Updated over a week ago

Schlage Smart Lock Data Sheets & Resources

Resources for Lock Maintenance and Troubleshooting
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Written by RaeAnn Handshy
Updated over a week ago

How to troubleshoot Schlage Smart Locks.

This article outlines the troubleshooting steps for Schlage Smart Locks and Homebase Access.
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Written by RaeAnn Handshy
Updated over a week ago

How to view access permissions for a lock.

This article explains how to view the users that have permission to a lock.
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Written by RaeAnn Handshy
Updated over a week ago

Homebase Lock Installation

An overview of what to expect from a Homebase install.
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Written by RaeAnn Handshy
Updated over a week ago

Access management

This article is an overview of Homebase access management integrations.
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Written by RaeAnn Handshy
Updated over a week ago

Staff Access

This article explains how to manage digital and fob staff access to community and unit doors.
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Written by RaeAnn Handshy
Updated over a week ago

No tour and lock syncing

This article explains how to physically update locks with the most current fob permissions.
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Written by RaeAnn Handshy
Updated over a week ago

Automated move-ins

This article explains how to assign access to new residents.
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Written by RaeAnn Handshy
Updated over a week ago

Unit turns

This article explains how unit turns are handled with Homebase Access.
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Written by RaeAnn Handshy
Updated over a week ago

Replacing lost or missing fobs

This article explains how to replace a missing fob.
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Written by RaeAnn Handshy
Updated over a week ago

Resident Access

This article overviews the resident experience with Homebase Access.
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Written by RaeAnn Handshy
Updated over a week ago

Access Security

This article overviews the security features of our integration partner hardware and Homebase software.
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Written by RaeAnn Handshy
Updated over a week ago

Learn how your property can provide one-fob, one app access.

This article explains how to achieve one fob, one app access at your property using Homebase.
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Written by RaeAnn Handshy
Updated over a week ago

How do I manage lock batteries?

This article explains when and how to change lock batteries in the Schlage Smart Locks.
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Written by RaeAnn Handshy
Updated over a week ago

How do I control main door access to my building from the Community Manager?

This article explains how to allow remote access to main entry doors from the Community Manager.
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Written by RaeAnn Handshy
Updated over a week ago

How do I assign a key fob to a staff member?

This article explains how to assign a key fob or card to a staff member.
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Written by RaeAnn Handshy
Updated over a week ago

What is a Brivo OnAir Pass?

This article explains what a Brivo OnAir Pass is and why you need it.
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Written by RaeAnn Handshy
Updated over a week ago

How do I sync a unit lock using the Mobile Manager?

This article explains how to sync a unit lock to update fob access and see battery status.
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Written by RaeAnn Handshy
Updated over a week ago

How do I assign a key fob or card to a resident?

This article explains how to assign a key fobs or cards to residents.
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Written by RaeAnn Handshy
Updated over a week ago

What does the lock status mean?

This guide explains the lock statuses for the Schlage Smart Lock.
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Written by RaeAnn Handshy
Updated over a week ago

How do I revoke access?

This article explains how to revoke lock access.
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Written by RaeAnn Handshy
Updated over a week ago

Mobile Manager Digital Key Access

This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.
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Written by RaeAnn Handshy
Updated over a week ago
Rent, Fees, and Payments

How do I create building-wide, monthly charges and credits?

This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.
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Written by RaeAnn Handshy
Updated over a week ago

How do I add recurring charges and credits to a specific unit's balance.

This article explains how to add recurring charges and credits to a specific unit's balance.
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Written by RaeAnn Handshy
Updated over a week ago

How do I add a one-time credit or charge to a specific unit's balance?

This article will show you how to add one-time credits and charges to a specific unit's balance.
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Written by RaeAnn Handshy
Updated over a week ago

How do I remove a charge that was mistakenly added to a resident's balance?

This article explains how to remove invalid charges from a resident's balance.
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Written by RaeAnn Handshy
Updated over a week ago

How do I log a payment as paid by check or other source?

This article will show you how to log a resident payment as paid when someone pays via check or other payment source.
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Written by Blake Miller
Updated over a week ago

How do I know if a resident is using autopay?

This article explains how to see if a resident has enabled autopay.
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Written by RaeAnn Handshy
Updated over a week ago

How do I know which units are late on rent?

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Written by Blake Miller
Updated over a week ago

How do I view monthly invoices, payments or credits for a specific unit?

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Written by Blake Miller
Updated over a week ago

How do I override a late fee?

This article will show you how to override a late fee that is automatically applied to a residents invoice.
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Written by Blake Miller
Updated over a week ago

How do I export a payment report (rent roll) for one of my buildings?

This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll and/or Wifi Payments.
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Written by RaeAnn Handshy
Updated over a week ago