Property Managers

Support Articles for Property Managers

Blake Miller avatar Bob Specht avatar Justin Christian avatar +3
80 articles in this collection
Written by Blake Miller, Bob Specht, Justin Christian and 3 others

How do I view a lease?

This article explains how to view a resident's lease.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I chat with residents?

This article explains how to chat with residents from the Community Manager and the Mobile Manager.
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Written by RaeAnn Handshy
Updated over a week ago

Homebase Lock Installation

An overview of what to expect from a Homebase install.
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Written by RaeAnn Handshy
Updated over a week ago

Access management

This article is an overview of Homebase access management integrations.
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Written by RaeAnn Handshy
Updated over a week ago

Staff Access

This article explains how to manage digital and fob staff access to community and unit doors.
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Written by RaeAnn Handshy
Updated over a week ago

No tour and lock syncing

This article explains how to physically update locks with the most current fob permissions.
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Written by RaeAnn Handshy
Updated over a week ago

Automated move-ins

This article explains how to assign access to new residents.
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Written by RaeAnn Handshy
Updated over a week ago

Unit turns

This article explains how unit turns are handled with Homebase Access.
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Written by RaeAnn Handshy
Updated over a week ago

Replacing lost or missing fobs

This article explains how to replace a missing fob.
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Written by RaeAnn Handshy
Updated over a week ago

Resident Access

This article overviews the resident experience with Homebase Access.
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Written by RaeAnn Handshy
Updated over a week ago

Access Security

This article overviews the security features of our integration partner hardware and Homebase software.
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Written by RaeAnn Handshy
Updated over a week ago

Learn how your property can provide one-fob, one app access.

This article explains how to achieve one fob, one app access at your property using Homebase.
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Written by RaeAnn Handshy
Updated over a week ago

How do I manage lock batteries?

This article explains how to change lock batteries in the Schlage Smart Locks.
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Written by RaeAnn Handshy
Updated over a week ago
Rent, Fees, and Payments

How do I create building-wide, monthly charges and credits?

This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I add recurring charges and credits to a specific unit's balance.

This article explains how to add recurring charges and credits to a specific unit's balance.
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Written by RaeAnn Handshy
Updated over a week ago

How do I add a one-time credit or charge to a specific unit's balance?

This article will show you how to add one-time credits and charges to a specific unit's balance.
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Written by RaeAnn Handshy
Updated over a week ago

How do I remove a charge that was mistakenly added to a resident's balance?

This article explains how to remove invalid charges from a resident's balance.
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Written by RaeAnn Handshy
Updated over a week ago

How do I log a payment as paid by check or other source?

This article will show you how to log a resident payment as paid when someone pays via check or other payment source.
Chris Piggott avatar
Written by Chris Piggott
Updated over a week ago

How do I know if a resident is using autopay?

This article explains how to see if a resident has enabled autopay.
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Written by RaeAnn Handshy
Updated over a week ago

How do I know which units are late on rent?

Justin Christian avatar
Written by Justin Christian
Updated over a week ago

How do I view monthly invoices, payments or credits for a specific unit?

Justin Christian avatar
Written by Justin Christian
Updated over a week ago

How do I override a late fee?

This article will show you how to override a late fee that is automatically applied to a residents invoice.
Chris Piggott avatar
Written by Chris Piggott
Updated over a week ago

How do I export the rent roll for one of my buildings?

This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago
Access Control

How do I assign a key fob or card for exterior and community door locks?

This article explains how to assign key fobs to residents or staff members who need access to exterior doors and secure community spaces.
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Written by RaeAnn Handshy
Updated over a week ago

How do I control main door access to my building from the Community Manager?

This article explains how to allow remote access to main entry doors from the Community Manager.
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Written by RaeAnn Handshy
Updated over a week ago

How do assign a key fob or card to staff for exterior door (Brivo) access?

This article explains how to assign a key fob or card to a staff member for doors controlled by Brivo.
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Written by RaeAnn Handshy
Updated over a week ago

What is a Brivo OnAir Pass?

This article explains what a Brivo OnAir Pass is and why you need it.
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Written by RaeAnn Handshy
Updated over a week ago

How do I order more key fobs?

This article explains how to order more key fobs for your property.
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Written by RaeAnn Handshy
Updated over a week ago

How do I sync a unit lock using the Mobile Manager?

This article explains how to sync a unit lock to update fob access and see battery status.
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Written by RaeAnn Handshy
Updated over a week ago

How do I assign a key fob or card to a resident?

This article explains how to assign a key fobs or cards to residents.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

What does the lock status mean?

This guide explains the lock statuses for the Schlage Smart Lock.
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Written by RaeAnn Handshy
Updated over a week ago

How do I revoke access?

This article explains how to revoke lock access.
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Written by RaeAnn Handshy
Updated over a week ago

Mobile Manager Digital Key Access

This article explains how authorized staff can use the Mobile Manager as a digital key for community and unit doors.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago