App Support

This article outlines the process to replace a faulty lock.

How to Replace a Faulty Lock

This article explains how to manage thermostats on your property.

Smart Thermostat Basics for Residents & Staff

This article explains how Homebase Support handles resident lockouts.

FAQ for Property Managers: How Homebase Handles Resident Lockouts

Learn how to create a stay and add a resident.

How to Create a New Resident Stay

Everything you need to know about Homebase Smart Lighting Solutions.

Leviton Light Switches: Troubleshooting + Overview

This article goes over the setup and use of the Schlage MT20W (Key Scanner)

Key Scanner (MT20W) Setup and Use

Any staff member can manage or run reports within the Homebase web portal!

Staff - Manage & Pull Reports

Let's learn how to change notification settings in Homebase!

Staff - Notification Settings

Tessa Peshke

Jared Krause

Support Articles for anyone using the Homebase Manager App

Staff

Learn how to update key access in the resident and manager app.

How to Update Locks (Update Key Access) for Property Managers

Getting your unmarked or available fobs back in rotation is easier than you think.

How to Assign and Identify Key Fobs with a Key Scanner

Learn how to use Homebase Visitor Management to improve security and efficiency in your community.

How to Create and Manage Visitor Access

This article explains when and how to change lock batteries in the Schlage Smart Locks.

How Property Management & Maintenance Teams Can Track & Maintain Lock Batteries Using Homebase

This article explains how staff members can assign a key fob to staff and residents

How to Assign or Remove A Key Fob

Any staff member can manage or remove other staff members’ access without asking Support for help!

Staff - Manage/Remove Staff Access to a Community

Access Control

Integrate ButterflyMX, Yardi, or AppFolio Software with Homebase

Connecting Your Property Management Software

How to Remove a Roommate in Homebase Manager

How to End a Resident Stay

Resident Management

This article is a brief overview of the AppFolio integration & steps required to connect your AppFolio account to Homebase

How to Connect AppFolio to Homebase

Learn how to connect and use a key scanner to assign key fobs quickly

Setting up your key scanner (MT20W)

Set Up

Frequently asked questions for staff

Smart tech guide for leasing agents

The process for removing a staff member in Homebase

How to Request Staff Member Deletion in Homebase

Homebase has partnered with Walmart+ InHome to offer residents unlimited orders delivered straight to their kitchen

Homebase & Walmart+ InHome

Homebase 101

Collecting and managing payments

Rent, Fees, and Payments

This article explains how to factory reset a lock.

How to Factory Reset a Lock (FDR)

Learn how to maintain a Homebase smart community

General Maintenance - Community Level

This is an overview of onboarding new thermostats currently supported by Homebase

Onboarding Smart Thermostats

Schlage Control with Greenwich Trim Security Enhancement

Maintenance

This article will describe how to remove, add, or adjust access for different people.

How to Change a User's Access in Homebase Manager

How to Add a Staff Member in Homebase

This article outlines how to mark key fobs as lost for both staff members and residents to help keep your community more secure

How to Mark a Key Fob Lost

How to unassign fobs from Homebase users in your community using the Homebase Manager Desktop site

How to Unassign a Key Fob from a User

Building Management

This will help you add other admins to your Stripe account to help manage funds.

How to Add Additional Admin Users to Your Community's Stripe Account

Account Settings

Monitoring door sensors in Homebase Manager

Door sensors

Device Management

Find answers and get help from Intercom Support and Community Experts

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