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How Staff Can Activate a Key Fob

This article explains how to activate your key fob for unit or amenity space doors.

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Written by Tessa Peshke
Updated over a year ago

First Things First

Before a user (either a resident or a staff member) can use a key fob, two things need to happen first:

  1. A key fob needs to be assigned to them.

  2. When residents move in, a key fob will need to be scanned on the credential scanner or updated at the manual lock. Locks must be updated for assigned fobs to work on Bluetooth-connected locks. This article will walk you through it!

Some Background

Before your key fob is activated (at the unit door or by your property scanning the key on the key fob scanner), it will not unlock doors that you should have access to. You can activate your key fob yourself by using the Update locks button.

Select the lock you want to update. This could be your unit or an amenity space door. Then, select the Update locks button and wait for the success message.

Hold your fob up to the reader. The light should flash green indicating that the deadbolt or lever can be turned to unlock the door. If it doesn't, please reach out to Support!

Remember: this process works for both units and amenity spaces with Bluetooth connected locks.

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