Homebase installs the following Schlage Smart Lock Models:
Schlage BE 467
Schlage FE410
Schlage NDE
Schlage CTE

Homebase recommends changing smart lock batteries annually to avoid lockouts.

You can check battery levels in Mobile Manager as instructed below.

You must stand within 10 feet of the lock to sync it. 

Select the lock you need to sync from the list. If you are near multiple locks, they will show up in the list so it's important to select the correct lock. The lock will blink red when you are connected to it. 

Scroll down and select Update key access. Once updated you can view the accurate battery reading on this same screen.

If the Schlage button on the lock blinks red even when no buttons have been pressed the battery is critically low and MUST be replaced.

Replacement instructions are found in the following user guides.

BE and FE Model User Guide

NDE User Guide found on page 7

When replacing the backplate after changing batteries it's important that the screws are not overtightened. This can bend the backplate causing the battery connections to be warped and the batteries to drain very quickly.

Schlage recommends using premium alkaline batteries for all electronic locks. Lithium, rechargeable, and older battery technologies may cause undesirable operation. 

All Schlage smart and electronic locks are equipped with low battery warnings. When presented with this warning, it's best to replace your batteries immediately to ensure continued, reliable operation. When replacing the batteries, it's best to use new, unused alkaline batteries.

NOTE: If a lock is not working you can jump the batteries with a 9V battery in order to engage the lock one time and gain entry. Please see the instructions here:

https://kc.allegion.com/kb/article/how-do-you-unlock-a-schlage-control-lock-that-has-a-dead-battery/

Let us know if you have any questions.
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