# Homebase Help

> Help center for Quext

## Staff

- [How to Replace a Faulty Lock](https://help.homebase.ai/en/articles/4708321-how-to-replace-a-faulty-lock.md)
- [Smart Thermostat Basics for Residents & Staff](https://help.homebase.ai/en/articles/3815947-smart-thermostat-basics-for-residents-staff.md): This article explains how to manage thermostats on your property.
- [FAQ for Property Managers: How Homebase Handles Resident Lockouts](https://help.homebase.ai/en/articles/4708261-faq-for-property-managers-how-homebase-handles-resident-lockouts.md)
- [How to Create a New Resident Stay](https://help.homebase.ai/en/articles/4878989-how-to-create-a-new-resident-stay.md)
- [Leviton Light Switches: Troubleshooting + Overview](https://help.homebase.ai/en/articles/4900574-leviton-light-switches-troubleshooting-overview.md): Everything you need to know about Homebase Smart Lighting Solutions.
- [Key Scanner \(MT20W\) Setup and Use](https://help.homebase.ai/en/articles/8257463-key-scanner-mt20w-setup-and-use.md): This article goes over the setup and use of the Schlage MT20W \(Key Scanner\)
- [Staff - Manage & Pull Reports](https://help.homebase.ai/en/articles/9778288-staff-manage-pull-reports.md)
- [Staff - Notification Settings](https://help.homebase.ai/en/articles/9778589-staff-notification-settings.md)
- [Staff - Homebase Resident Guest Access](https://help.homebase.ai/en/articles/10407338-staff-homebase-resident-guest-access.md)
- [How to Factory Reset a Lock \(FDR\)](https://help.homebase.ai/en/articles/4708490-how-to-factory-reset-a-lock-fdr.md): This article explains how to factory reset a lock.
- [Setting up your key scanner \(MT20W\)](https://help.homebase.ai/en/articles/8124874-setting-up-your-key-scanner-mt20w.md)
- [Transfer Process for Integrated Properties](https://help.homebase.ai/en/articles/12582205-transfer-process-for-integrated-properties.md)
- [Staff - Create a Manual Stay \(Integrated Properties\)](https://help.homebase.ai/en/articles/14114574-staff-create-a-manual-stay-integrated-properties.md): This process should only be used in case of emergencies.
- [How to Update Locks \(Update Key Access\) for Property Managers](https://help.homebase.ai/en/articles/6116409-how-to-update-locks-update-key-access-for-property-managers.md)
- [How to Assign and Identify Key Fobs with a Key Scanner](https://help.homebase.ai/en/articles/6779135-how-to-assign-and-identify-key-fobs-with-a-key-scanner.md)
- [How to Create and Manage Visitor Access](https://help.homebase.ai/en/articles/6645282-how-to-create-and-manage-visitor-access.md)
- [Maintain & Manage Lock Batteries Using Homebase](https://help.homebase.ai/en/articles/2950582-maintain-manage-lock-batteries-using-homebase.md)
- [How to Assign or Remove A Key Fob](https://help.homebase.ai/en/articles/3279438-how-to-assign-or-remove-a-key-fob.md)
- [Staff - Manage/Remove Staff Access to a Community](https://help.homebase.ai/en/articles/9750103-staff-manage-remove-staff-access-to-a-community.md)
- [How to Perform a Factory Default Reset \(FDR\) on a Schlage RC Reader Controller](https://help.homebase.ai/en/articles/15878222-how-to-perform-a-factory-default-reset-fdr-on-a-schlage-rc-reader-controller.md)
- [Connecting Your Property Management Software](https://help.homebase.ai/en/articles/6763572-connecting-your-property-management-software.md)
- [How to Remove a Roommate in Homebase Manager](https://help.homebase.ai/en/articles/6049804-how-to-remove-a-roommate-in-homebase-manager.md)
- [How to End a Resident Stay](https://help.homebase.ai/en/articles/6049773-how-to-end-a-resident-stay.md)
- [How WiFi Works During a Resident Unit Transfer](https://help.homebase.ai/en/articles/15566113-how-wifi-works-during-a-resident-unit-transfer.md): When transferring a resident from one unit to another, it's important to understand how WiFi services are affected.
- [How to Connect AppFolio to Homebase](https://help.homebase.ai/en/articles/8160679-how-to-connect-appfolio-to-homebase.md)
- [Frequently asked questions for staff](https://help.homebase.ai/en/articles/6624211-frequently-asked-questions-for-staff.md)
- [Smart tech guide for leasing agents](https://help.homebase.ai/en/articles/6624222-smart-tech-guide-for-leasing-agents.md): Explain “smart tech” like a pro
- [Homebase & Walmart+ InHome](https://help.homebase.ai/en/articles/8121218-homebase-walmart-inhome.md): Homebase has partnered with Walmart+ InHome to offer residents unlimited orders delivered straight to their kitchen
- [Collecting and managing payments](https://help.homebase.ai/en/articles/7239964-collecting-and-managing-payments.md)
- [General Maintenance - Community Level](https://help.homebase.ai/en/articles/8142364-general-maintenance-community-level.md): Learn how to maintain a Homebase smart community
- [Onboarding Smart Thermostats](https://help.homebase.ai/en/articles/8358455-onboarding-smart-thermostats.md)
- [Schlage Control with Greenwich Trim Security Enhancement](https://help.homebase.ai/en/articles/8486679-schlage-control-with-greenwich-trim-security-enhancement.md)
- [How to Change a User's Access in Homebase Manager](https://help.homebase.ai/en/articles/6049793-how-to-change-a-user-s-access-in-homebase-manager.md)
- [How to Add a Staff Member in Homebase](https://help.homebase.ai/en/articles/6049755-how-to-add-a-staff-member-in-homebase.md)
- [How to Mark a Key Fob Lost](https://help.homebase.ai/en/articles/6049746-how-to-mark-a-key-fob-lost.md)
- [How to Unassign a Key Fob from a User](https://help.homebase.ai/en/articles/6049740-how-to-unassign-a-key-fob-from-a-user.md)
- [How to Add Additional Admin Users to Your Community's Stripe Account](https://help.homebase.ai/en/articles/2420550-how-to-add-additional-admin-users-to-your-community-s-stripe-account.md)
- [Door sensors](https://help.homebase.ai/en/articles/6680092-door-sensors.md)

## Resident

- [¿Cómo contacto la Ayuda Técnica de Homebase?](https://help.homebase.ai/en/articles/3630496-como-contacto-la-ayuda-tecnica-de-homebase.md): Contacte la Ayuda Técnica de Homebase para cualquier pregunta relacionada con esta aplicación
- [¿Cómo usar mi nueva cerradura inteligente?](https://help.homebase.ai/en/articles/3630478-como-usar-mi-nueva-cerradura-inteligente.md): Este artículo explica cómo cerrar y abrir su cerradura inteligente con su llave.
- [¿Cómo abro la puerta de mi apartamento con la aplicación Homebase?](https://help.homebase.ai/en/articles/3630451-como-abro-la-puerta-de-mi-apartamento-con-la-aplicacion-homebase.md): Este artículo explica cómo abrir su cerradura inteligente Schlage usando la aplicación Homebase.
- [Deleting Your Resident Account](https://help.homebase.ai/en/articles/8490373-deleting-your-resident-account.md)
- [Homebase Resident App Features](https://help.homebase.ai/en/articles/9622351-homebase-resident-app-features.md)
- [Resident - Payment Setup](https://help.homebase.ai/en/articles/9778466-resident-payment-setup.md)
- [Resident - Homebase Resident Guest Access](https://help.homebase.ai/en/articles/10407619-resident-homebase-resident-guest-access.md)
- [Resident - Lockout Troubleshooting](https://help.homebase.ai/en/articles/10706406-resident-lockout-troubleshooting.md)
- [Resident Self-Sync & Downloading Offline Logs](https://help.homebase.ai/en/articles/15565994-resident-self-sync-downloading-offline-logs.md)
- [How Staff Can Activate a Key Fob](https://help.homebase.ai/en/articles/4335747-how-staff-can-activate-a-key-fob.md)
- [How to get started with Walmart+ InHome](https://help.homebase.ai/en/articles/6395630-how-to-get-started-with-walmart-inhome.md): Learn about Walmart+ InHome services and how to sign up through Homebase.
- [1.0 lock features](https://help.homebase.ai/en/articles/6395655-1-0-lock-features.md): Get the most out of Homebase by understanding your lock.
- [2.0 lock features](https://help.homebase.ai/en/articles/6395666-2-0-lock-features.md): Get the most out of Homebase by understanding your lock.
- [Lock Information Privacy](https://help.homebase.ai/en/articles/3751177-lock-information-privacy.md)
- [How to Add the Lock Widget to Your Phone](https://help.homebase.ai/en/articles/6100616-how-to-add-the-lock-widget-to-your-phone.md)
- [What If I Lose My Key Fob?](https://help.homebase.ai/en/articles/2950591-what-if-i-lose-my-key-fob.md)
- [How to Use a Visitor Access Key](https://help.homebase.ai/en/articles/6645288-how-to-use-a-visitor-access-key.md)
- [How to Lock & Unlock Your Door with Homebase](https://help.homebase.ai/en/articles/8842724-how-to-lock-unlock-your-door-with-homebase.md)
- [How to unlock doors with your smart watch](https://help.homebase.ai/en/articles/6658111-how-to-unlock-doors-with-your-smart-watch.md): Using your smart watch is the quickest way to navigate your community's digital access.
- [Homebase Resident app overview](https://help.homebase.ai/en/articles/8121262-homebase-resident-app-overview.md)
- [Enabling Bluetooth for the Homebase app](https://help.homebase.ai/en/articles/8475542-enabling-bluetooth-for-the-homebase-app.md)
- [How to Add a Payment Method in the Homebase Resident App](https://help.homebase.ai/en/articles/1087094-how-to-add-a-payment-method-in-the-homebase-resident-app.md)
- [How to Set up Monthly Autopay for Residents](https://help.homebase.ai/en/articles/2653743-how-to-set-up-monthly-autopay-for-residents.md)
- [How to download your individual WiFi bill](https://help.homebase.ai/en/articles/9142289-how-to-download-your-individual-wifi-bill.md)
- [How to Reset Your Password in Homebase](https://help.homebase.ai/en/articles/1548093-how-to-reset-your-password-in-homebase.md)
- [Securing Your Homebase Account: Managing Devices and Passwords for Residents](https://help.homebase.ai/en/articles/6988922-securing-your-homebase-account-managing-devices-and-passwords-for-residents.md)
- [How to Change Batteries in Your Smart Lock](https://help.homebase.ai/en/articles/6732901-how-to-change-batteries-in-your-smart-lock.md): This article will instruct maintenance, property staff, and residents on how to quickly swap batteries in your Schlage smart locks
- [Maintenance staff training guide](https://help.homebase.ai/en/articles/8349012-maintenance-staff-training-guide.md): An overview of important information for maintenance staff of communities with Homebase
- [Maintenance mobile apps](https://help.homebase.ai/en/articles/8349476-maintenance-mobile-apps.md)
- [How to Update Firmware for Schlage Smart Locks](https://help.homebase.ai/en/articles/4644862-how-to-update-firmware-for-schlage-smart-locks.md): Updating firmware for Schlage Smart Locks at your property
- [How to Perform Lock Maintenance](https://help.homebase.ai/en/articles/3767098-how-to-perform-lock-maintenance.md): This article explains how to perform lock maintenance
- [Onboarding Smart Lights](https://help.homebase.ai/en/articles/8358466-onboarding-smart-lights.md): This is an overview of onboarding new smart lights currently supported by Homebase
- [How residents can manage WiFi in the Homebase app](https://help.homebase.ai/en/articles/2597070-how-residents-can-manage-wifi-in-the-homebase-app.md)
- [Which WiFi Plan is Right for Me?](https://help.homebase.ai/en/articles/2571641-which-wifi-plan-is-right-for-me.md)
- [Basic Wifi Troubleshooting](https://help.homebase.ai/en/articles/2571649-basic-wifi-troubleshooting.md)
- [How to Cancel Your WiFi](https://help.homebase.ai/en/articles/9391626-how-to-cancel-your-wifi.md): Learn how to change your WiFi package to "No Internet" as well as adjust your Monthly Autopay settings.

## Installer

- [Installing and Activating Your New Schlage Smart Lock with Homebase](https://help.homebase.ai/en/articles/4172924-installing-and-activating-your-new-schlage-smart-lock-with-homebase.md)

## Smart Maintenance

- [How to Activate the Community Credential](https://help.homebase.ai/en/articles/6116456-how-to-activate-the-community-credential.md)