If the Homebase App fails to connect or authenticate for successful sync or engage please review these initial troubleshooting steps. 

  1. Ensure that your Bluetooth is turned on

  2. Ensure that your Location settings are turned on

3. Ensure that the Homebase app has permission to access your Bluetooth.

Close and re-open the app. You may also need to log out and back into the app and

delete and redownload the app to your device.

If these steps do not resolve the issue please reach out to our Homebase Support Team here.

Let us know if you have any questions.

We're here and happy to help!

Did this answer your question?