Homebase Access enables a completely contactless move-in experience for you and your residents. Below you'll find resources you can use to offer a contact-free move-in.

Sample Email (Adapt this email for your property and send to residents prior to move-in)

Hi Resident, 

We're looking forward to welcoming you to (YOUR PROPERTY) next week. 

To respect everyone's safety and adhere to current social distancing guidelines we are using a remote check-in process for your move-in day. 

Here's how it will work. 

You will receive a text invite to download the Homebase app the morning of your move-in. You'll enter the email associated with your lease: (INSERT EMAIL) and follow the Sign in -> Help with Sign in -> Forgot password selections to prompt an email to create a password.

This guide shows you what to expect. 

Logging into the Homebase App

Once logged in you'll use the app to unlock your door. I've included a video below that shows exactly how to do this. 

How to use the Homebase App to lock or unlock your door. 

Your key fobs will be on your counter and you will use the Homebase App to activate them as outlined here:

How to Activate Your Key Fob

If you have any questions throughout this process you can contact the Live Chat for immediate support here:



Key Fob Card

During the turn, the card can be left in the unit with the resident's key fobs.

The card explains that residents must update key fob access in the Homebase Resident App in order to activate their fobs for their lock.

Key Fob Instruction Card

Let us know if you have any questions.
We're here and happy to help. 

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