Homebase will manage the warrantied replacement of any Schlage Smart lock purchased through Homebase. To determine if a lock is malfunctioning due to a warranty covered failure follow the troubleshooting steps below and consult the warranty. 

  1. Consult Schlage's Troubleshooting Guide 

  2. Check if screws have been over tightened.  

  3. Ensure correct key fob is assigned and Perform Lock Maintenance has been done 

  4. Attempt to jump drained batteries. 

If a lock is found to be defective replace the lock from your back stock and contact Homebase to arrange a replacement lock delivery. Replacement locks will arrive in 4 to 6 weeks.

Mobile Manager Troubleshooting
If the Homebase Mobile Manager app fails to connect or authenticate successful lock maintenance or engage please review these initial troubleshooting steps. 

Ensure that your Bluetooth is turned on

Ensure that your Location settings are turned on

Ensure that the Homebase app has permission to access your Bluetooth.

Restart the app and try to perform lock maintenance or engage again

If these steps do not resolve the issue please contact support.

Let us know if you have any questions. 

We're here and happy to help!

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