After moving a lock to Homebase  you will activate fobs for that lock in the Homebase Community Manager

This is a two-step process: 

  1. Assign the fob in the Community Manager

  2. Use No Tour OR Sync with the lock to update fob information

Step 1: Assign the fob in the Community Manager

Use the same credentials you use for the Mobile Manager to log into the Community Manager here: 

    https://admin.homebase.ai/#/login

  1. Select Devices from the top menu and confirm that the lock was successfully added. 

  2. Select the unit the lock was assigned to from the unit list on the left.

  3. Click on the resident's name listed under the Current Lease section in the top center of the page. 

  4. Scroll down to the Key Fobs & Passes section. 

  5. Enter the last 5 digits of the fob serial number and select that number from the dropdown list. (if the last 5 digits begins with "0" only enter the last 4 digits" 

  6. Select Save and Done. 

Step 2: No Tour OR Sync the lock

No Tour

No Tour functionality is available for buildings that want a hotel-like experience. No Tour transfers key fob data to the lock digitally and does not require syncing at the lock using the Mobile Manager. 

  1. Scan the assigned key fob using the MT20W - wait for 3 green beeps

  2. This puts lock information into the no tour sector data and will update the lock when the fob is presented.

  3. Present the lock to the unit and confirm activation. 

Update the lock

Go to the unit lock and log into the Mobile Manager. 

  1. Stand in front of the lock (Bluetooth range is less than 10 feet from the lock) 

  2. On the Access page select the lock. 

  3. On the lock's page scroll down to Update Key Fob Access 

  4. Wait for the lock to connect and update. 

  5. After the lock has successfully update test the assigned fobs to ensure they've been activated for that lock. 

  6. If they are not working, try engaging the lock, updating the lock again, and confirming the correct fob number was entered into the correct unit in the Community Manager. 

Let us know if you have any questions. 

We're here and happy to help!

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