Schlage
Homebase installs Schlage Control Smart Locks on unit doors.
The lock security features include:
An ANSI Grade 2 as a high residential security lock.
Battery powered independently of building power
Can be jumped with a 9V battery if loss of battery power occurs
No-cylinder design making them 100% pick and bump proof
Brivo
Lockouts
Upon leaving a unit, residents or staff must engage the lock with a fob or digital key and turn the deadbolt to lock the door. This makes it impossible to lock oneself out of a unit.
To ensure residents do lock their door securely, Homebase provides training and on-boarding materials to staff and residents.
As an example each property has it's own website through Homebase at the address: homebase.ai/propertyname
Homebase Support and resident FAQ's are also always available at homebase.ai.
How do I use my new smart lock?
How do I contact Homebase support?
Software Considerations
Residents receive notifications via the Homebase Resident App anytime a staff-assigned fob or Mobile Manager digital key is used to access their unit lock.
Access Logs
Management can view access logs via the Community Manager to see a history of staff assigned fob or Mobile Manager digital key access at the unit lock level.
Resident activity at the unit lock is not visible by property management to protect resident privacy.
Battery Notifications
In the Resident App and the Mobile Manager App a unit lock's battery status is updated anytime a user Engages (locks or unlocks) the lock.
If the battery becomes Critically Low management will receive a push notification letting them know that the batteries need to be changed in the next 48 hours.
To learn more about managing lock batteries see our FAQ:
How do I manage lock batteries?
Let us know if you have any questions.
We're here and happy to help!