When residents are invited to the Homebase App, they have instant access to community doors and their unit door with the Homebase App. Staff gain instant access using the Mobile Manager App.
When assigning fobs in Homebase, properties can either use a no tour reader
or physically go to the lock to sync the updated fob information.
For instant access without going to the unit door, a no tour reader can be used to program and update fob assignments.
Please note that new fobs assigned with no tour update access to the lock instantly.
However, removing fob access is not possible using no tour. The fob must be unassigned in Homebase and a staff member must visit and sync the lock to remove fob access. Until this is done, previous residents will still have access to the lock with their fob.
Visit and sync the lock
Syncing a unit lock with the Mobile Manager is required when:
Assigning a new key card or fob (if no tour is not available)
To sync a lock open the Mobile Manager and navigate to the Access tab in the lower right.
Select the Lock you need to sync from the list. If you are near multiple locks, they will show up in the list so it's important to select the correct lock.
Scroll down and select Sync Fob Access