If a fob is lost, you can easily remove its access and assign a new fob in the Homebase Community Manager. Staff and residents can continue accessing locks with the Resident App or the Mobile Manager digital key access. 

Log in to the Community Manager and navigate to the unit of the resident.

Click on the resident's name to open the resident information window. 

Scroll down to the Key Fobs section and select the three blue dots at the top right of the Assigned Key Fob field. Select Mark as Lost to un-assign this fob number from the resident. 

To assign a new fob select an unassigned fob or card from your stock of extra credentials. Homebase will provide you with a stock of extra fobs or cards when Homebase is launched at your property. Enter the 4 or 5 digits associated with the fob or card serial number.

If you are using a fob, this will be the last 4 or 5 digits of the long serial number. If you are using a card, this will be the 5 digits following the *. 

Enter the fob number in the Add field. If the key fob is available you will see the confirmation below the text field. 

Select Save at the top right of the text field and then Done at the bottom right of the window. 

Select Save in the upper right hand corner of the entry field.

You will see a success banner at the top of the page to confirm the fob was added. 

Activating the fobs

The resident can pick up the new key fob and engage their lock with the Homebase Resident App to activate the new fob or a staff member can deliver the fob to the unit. When they engage the lock the sync will occur automatically and activate the fob.

To order extra fobs or locks see our guide here:

How do I order extra fobs and locks?

Let us know if you have any questions. 

We're here and happy to help!

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