The only way for a resident's password to be reset is for them to request the reset from a Building Admin or Super Admin who manages the property. This is meant to be an added layer of security to keep someone who may be in possession of the resident's phone out of their apartment.

To reset a resident's password, click on the Building heading and select Manage Building.

Click on the unit which the resident resides and hit the Edit button under that resident.

Click on the Send Password Reset button on the Edit Resident window.

Now click on the Send Reset Link button on the confirmation screen to send a password reset link to the resident at the email address noted in their profile.

As always, if you have any additional questions or comments, chat us using the chat widget in the bottom right of the browser or email us at support@homebase.ai.

Did this answer your question?