If you or a resident requires work to be done which should be handled by the property's Maintenance Team, you will want to submit a ticket via the Maintenance section of Homebase Community Manager. 

Click on the Maintenance heading of the Community Manager

Create a new request by clicking the New Issue button.

Fill out the required information about the issue and the unit so your Maintenance Technician is aware of all conditions.

Once the ticket has been created, you can change the details by clicking on the issue, adjusting the needed field and hitting Save.

If needed, click the Open Chat button to chat with the resident.

From this point forward, your maintenance team will be able to work the issue and adjust the status of the Maintenance Request remotely. The following statuses are adjustable by property management and maintenance staff

As always, if you have any additional questions or comments, chat us using the chat widget in the bottom right of the browser or email us at support@homebase.ai.

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