Property Managers

Support Articles for Property Managers

RaeAnn Handshy avatar Blake Miller avatar Chris Piggott avatar +3
58 articles in this collection
Written by RaeAnn Handshy, Blake Miller, Chris Piggott and 3 others
Rent, Fees, and Payments

How do I create building-wide, monthly charges and credits?

This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I add recurring charges and credits to a specific unit's balance.

This article explains how to add recurring charges and credits to a specific unit's balance.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I add a one-time credit or charge to a specific unit's balance?

This article will show you how to add one-time credits and charges to a specific unit's balance.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I remove a charge that was mistakenly added to a resident's balance?

This article explains how to remove invalid charges from a resident's balance.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I log a payment as paid by check or other source?

This article will show you how to log a resident payment as paid when someone pays via check or other payment source.
Chris Piggott avatar
Written by Chris Piggott
Updated over a week ago

How do I know if a resident is using autopay?

This article explains how to see if a resident has enabled autopay.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I know which units are late on rent?

Justin Christian avatar
Written by Justin Christian
Updated over a week ago

How do I view monthly invoices, payments or credits for a specific unit?

Justin Christian avatar
Written by Justin Christian
Updated over a week ago

How do I override a late fee?

This article will show you how to override a late fee that is automatically applied to a residents invoice.
Chris Piggott avatar
Written by Chris Piggott
Updated over a week ago

How do I export the rent roll for one of my buildings?

This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago