Property Managers

Support Articles for Property Managers

RaeAnn Handshy avatar Blake Miller avatar Justin Christian avatar +3
51 articles in this collection
Written by RaeAnn Handshy, Blake Miller, Justin Christian and 3 others

How do I remove a charge that was mistakenly added to a resident's balance?

This article explains how to remove invalid charges from a resident's balance.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I add a different bank account to Dwolla?

This article explains how to add a different business, bank account to receive payments from residents.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I edit an existing lease?

This article explains how to edit details of an existing lease.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I set an existing lease to a month-to-month lease?

This article explains how to set a current lease to a month-to-month lease.
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Written by RaeAnn Handshy
Updated over a week ago

How do I add or edit maintenance categories?

This article explains how to add or edit maintenance categories for resident maintenance requests.
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Written by RaeAnn Handshy
Updated over a week ago

Building Details for Homebase Set Up

Required information to setup your building in Homebase
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Written by RaeAnn Handshy
Updated over a week ago

Accepting Payments: What will I need to set-up my Dwolla and Stripe accounts?

A checklist for Dwolla and Stripe set-up.
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Written by RaeAnn Handshy
Updated over a week ago

How do I add another Admin to my Stripe Account?

This will help you add other admins to your Stripe account to help manage funds.
Chris Piggott avatar
Written by Chris Piggott
Updated over a week ago

How do I end a lease early?

This article explains how to delete a lease.
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Written by RaeAnn Handshy
Updated over a week ago

What is Dwolla?

Blake Miller avatar
Written by Blake Miller
Updated over a week ago

Why am I being asked for more documentation during Dwolla account setup?

Bob Specht avatar
Written by Bob Specht
Updated over a week ago

How does Dwolla protect customer data?

Blake Miller avatar
Written by Blake Miller
Updated over a week ago
Rent, Fees, and Payments

How do I create building-wide, monthly charges and credits?

This article explains how to create monthly charges and credits that will be routinely added to all or multiple units in the building.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I add recurring charges and credits to a specific unit's balance.

This article explains how to add recurring charges and credits to a specific unit's balance.
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Written by RaeAnn Handshy
Updated over a week ago

How do I add a one-time credit or charge to a specific unit's balance?

This article will show you how to add one-time credits and charges to a specific unit's balance.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago

How do I log a payment as paid by check or other source?

This article will show you how to log a resident payment as paid when someone pays via check or other payment source.
Chris Piggott avatar
Written by Chris Piggott
Updated over a week ago

How do I know which units are late on rent?

Justin Christian avatar
Written by Justin Christian
Updated over a week ago

How do I view monthly invoices, payments or credits for a specific unit?

Justin Christian avatar
Written by Justin Christian
Updated over a week ago

How do I override a late fee?

This article will show you how to override a late fee that is automatically applied to a residents invoice.
Chris Piggott avatar
Written by Chris Piggott
Updated over a week ago

How do I export the rent roll for one of my buildings?

This article explains how to download a CSV, XLS, or XLSX file of a building's rent roll.
RaeAnn Handshy avatar
Written by RaeAnn Handshy
Updated over a week ago