If the Homebase App fails to connect or authenticate for a successful sync or engage please review these initial troubleshooting steps. 

  • ensure that your Bluetooth is turned on
  • ensure that your Location settings are turned on
  • ensure that the Homebase app has permission to access your Bluetooth.

Close and re-open the app.

Log out and back into the app.

Delete and reload the app to your device.

If these steps do not resolve the issue please reach out to our customer support team and send screenshots of any error messages you are seeing.

To contact Homebase Support select the MORE tab in the lower right hand corner of the Homebase Resident App.

On the Me screen select Chat with Support to open a new chat.

Let us know if you have any questions.

We're here and happy to help!

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