This document outlines how to clear/reset the cached data from an android application. This can be useful to force applications out of unexpected states and allow them to open and run from a default state
Long press the application icon of the application whose cache you want to reset.
Select “App info” from the context menu that appears
It should open up an application information, from this screen you want to select “Storage”
You should now see the storage screen for your chosen application. You can now select “Clear cache”, and alternatively “Clear data” which will also clear your cache.
Now that you have cleared your cache, force close the application in question if it is currently running in the background and reopen it.