Homebase installs the following Schlage Smart Lock Models:
Schlage BE 467
Schlage FE410
Schlage NDE
Schlage CTE

BE and FE Model User Guide

NDE User Guide found on page 7

When replacing the cover plate after changing batteries it is important that the screws are not overtightened. This can bend the back plate causing the battery connections to be warped and the batteries to drain very quickly.

Schlage recommends using a premium alkaline battery for all electronic locks. Lithium, rechargeable and older battery technologies may cause undesirable operation. 

All Schlage smart and electronic locks are equipped with low battery warnings. When presented with this warning, it is best to replace your batteries immediately to ensure continued, reliable operation. When replacing the batteries, it is best to use new and unused alkaline batteries.

NOTE: If a lock is not working you can jump the batteries with a 9V battery in order to engage the lock one time and gain entry. Please see instructions here:

https://kc.allegion.com/kb/article/how-do-you-unlock-a-schlage-control-lock-that-has-a-dead-battery/

Let us know if you have any questions.
We're here and happy to help!

Did this answer your question?