After moving a lock to Homebase you will activate fobs for that lock in the Homebase Community Manager.
This is a two step process:
- Assign the fob in the Community Manager
- Use No Tour OR Sync with the lock to update fob information
Step 1: Assign the fob.
Using the same credentials you used for the Mobile Manager log into the Community Manager here:
https://admin.homebase.ai/#/login
- Select Devices from the top menu and confirm that the lock was successfully added.
- Select the unit the lock was assigned to from the unit list on the left.
- Click on the resident's name listed under the Current Lease section in the top center of the page.
- Scroll down to the Key Fobs & Passes section.
- Enter the last 5 digits of the fob serial number and select that number from the dropdown list. (if the last 5 digits begins with "0" only enter the last 4 digits"
- Select Save and Done.
Step 2: No Tour OR Sync the lock
No Tour
No Tour functionality is available for buildings that want a hotel-like experience. No Tour transfers key fob data to the lock digitally and does not require syncing at the lock using the Mobile Manager.
- Scan the assigned key fob using the MT20W - wait for 3 green beeps
- This puts lock information into the no tour sector data and will update the lock when the fob is presented.
- Present the lock to the unit and confirm activation.
Sync the lock
Go to the unit lock and log into the Mobile Manager.
- Stand in front of the lock (Bluetooth range is less than 10 feet from the lock)
- On the Access page select the lock.
- On the lock's page scroll down to Sync Fob Access
- Wait for the lock to connect and sync.
- After the lock has successfully synced test the assigned fobs to ensure they've been activated for that lock.
- If they are not working, try engaging the lock, syncing the lock again and confirming the correct fob number was entered into the correct unit in the Community Manager.