If a fob is lost, you can easily remove it's access and assign a new fob in the Homebase Community Manager. 

Staff and residents can continue accessing locks with the Resident App or the Mobile Manager digital key access. 

Log into the Community Manager and navigate to the unit of the resident.

Click on the resident's name to open the resident information window. 

Scroll down to the Key Fobs section and select the three blue dots at the top right of the Assigned Key Fob field. 

Select Remove Key Fob command that appears to un-assign this fob number from the resident. 

To assign a new fob select an unassigned fob or card from your stock of extra credentials. 

Homebase will provide you with a stock of extra fobs or cards when Homebase is launched at your property.

Enter the 4 or 5 digits associated with the fob or card serial number.

 If you are using a fob, this will be the last 4 or 5 digits of the long serial number. If you are using a card, this will be the 5 digits following the *. 

Select the number from the dropdown list by clicking on the number with your mouse or keypad and hit Save. 

Once you've entered the number you must select the number from the dropdown list by clicking on the number with your mouse or keypad and hit Save. 

Please Note: If you do not click on the fob number to select it from the dropdown list it will not save. 

 

Select Save in the upper right hand corner of the entry field.

You will see a success banner at the top of the page to confirm the fob was added. 

Sync the lock with the Mobile Manager

After removing a key fob or card to a resident you must go to the Schlage Lock on their apartment door and sync it using the Mobile Manager App. This will update the lock with the new fob assignment information. 

Let us know if you have any questions. 

We're here and happy to help!

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