In order to remove charges from a resident's balance a credit must be applied in the amount of the mistaken charge. It's important to leave a clear description documenting the correction.
To apply a credit to a user's account, first log into the Community Manager.
Navigate to the unit and select "Payment Balance" or "View Payment Balance" as shown below.
Next, select "Manage Transactions"
This will open the Transactions window.
Select "Add One Time Credit".
Input the "Credit Description" and "Amount".
Select "Add Credit".
If adding multiple credits, select "Add One Time Credit" and repeat the process until all credits have been added. Select "Done" to exit the Transactions window.
Let us know if you have any questions.
We're here and happy to help!